Perry Quartey

Results-driven IT professional with 8+ years of experience in network administration, IT infrastructure, and technical support across telecom and enterprise environments. Proven ability to manage LAN/WAN systems, cybersecurity controls, and enduser support, ensuring high system availability and operational efficiency.

IT EXECUTIVE at Ison Experience – MTN Call Center (2025-11 – Present)

• Ensured high availability, reliability, and optimal performance of network management platforms by monitoring, maintaining, and supporting hardware and software components.
• Administered Element Management Systems (EMS) and Operations Support Systems (OSS), ensuring platform stability, system integrity, and service continuity.
• Investigated, analyzed, and resolved system incidents through log analysis, root cause identification, and timely implementation of corrective actions.
• Monitored system health, analyzed performance trends, and recommended preventive measures to minimize service disruptions and improve operational efficiency.
• Automated routine operational tasks using scripting, workflows, and reporting tools to enhance productivity and reduce manual intervention.
• Supported network implementation projects by validating deployments, assessing risks, and ensuring compliance with approved project plans, timelines, and quality standards.
• Coordinated platform upgrades, patches, and system integrations while assessing their impact on existing network architecture and business operations.
• Managed user accounts, system access controls, and security permissions in compliance with organizational policies, audit requirements, and regulatory standards.
• Maintained accurate technical documentation, work orders, implementation reports, and root cause analyses to support operational excellence and knowledge management.
• Ensured timely updates of regulatory monitoring systems and validated network data submissions in accordance with National Communications Authority (NCA) requirements.
• Collaborated with cross-functional teams, vendors, customers, and third-party stakeholders to resolve technical issues and improve service delivery.
• Communicated technical findings, project progress, operational risks, and recommendations effectively to both technical and non-technical stakeholders.
• Applied knowledge of telecom technologies, including Core Network (CS/PS), RAN, Transmission, Linux/UNIX systems, database administration, Huawei/ZTE OSS platforms, and platform integration to support business-critical operations.

IT OFFICER at Cocoa Input Company Limited (2024-09 – 2025-09)

• Designed and deployed real-time dashboards (Power BI/Excel) for sales tracking and logistics optimization
• Implemented and managed CCTV surveillance and biometric access control systems for security and workforce monitoring
• Administered Windows/Linux operating systems and enterprise IT environments
• Managed LAN/WAN/VPN network infrastructure, ensuring secure and reliable connectivity
• Conducted network monitoring, performance tuning, and security assessments
• Troubleshot network and hardware issues, improving operational efficiency
• Led IT user training programs to enhance cybersecurity awareness and reduce system vulnerabilities
• Collaborated with cross-functional teams to implement IT upgrades and infrastructure improvements
• Strengthened staff and stakeholder digital capability through ICT training, user support, and knowledge-sharing initiatives.

NETWORKS SECURITY TECHNICIAN at Lentel Technology (2012-07 – 2025-08)

Part Time

• Installed, configured, and maintained network security infrastructure, including firewalls, routers, switches, VPNs, and intrusion detection/prevention systems (IDS/IPS).
• Monitored network traffic and security events to detect, investigate, and respond to cybersecurity threats, vulnerabilities, and unauthorized access attempts.
• Performed routine security assessments, vulnerability scans, and system audits to ensure compliance with organizational security policies and industry standards.
• Applied security patches, firmware updates, and system upgrades to network devices, servers, and operating systems to maintain a secure IT environment.
• Assisted in disaster recovery planning, data backup, and business continuity initiatives to ensure system resilience.
• Monitored network performance and availability using network monitoring tools and generated reports on security posture, incidents, and compliance metrics.
• Supported the implementation and enforcement of cybersecurity policies, standards, and regulatory requirements.
• Collaborated with IT teams and vendors to troubleshoot network connectivity and security-related issues.
• Maintained technical documentation, including network diagrams, security configurations, incident reports, and standard operating procedures.
• Provided technical support and security awareness guidance to end users to promote cybersecurity best practices.
• Ensured the confidentiality, integrity, and availability of organizational information systems through proactive security monitoring and risk mitigation.

BSc in Information Technology – Accra Institute of Technology (2022-01 – 2024-09)

CCNA – Kofi Annan Center of Excellence in ICT (2010-09 – 2011-06)