Alpha Derly

Hands-on IT professional with a Bachelor of Technology in Computer Science and direct enterprise support experience at CHED-COCOBOD. Skilled in network configuration, hardware diagnostics, operating system deployments, and end-user support. Proven track record of resolving hardware and software faults promptly, maintaining local area network connectivity, and reducing operational downtime across multi-department teams.

National Service Personnel (IT Officer & Automation Lead) - Cocoa Health and Extension Division (CHED-COCOBOD) - Accra, Ghana

(2025-12)

• Provide day-to-day technical support to staff across division units, troubleshooting operating system issues, software application crashes, and peripheral failures.
• Oversee the installation, setup, and preventive maintenance of desktop computers, laptops, network printers, and monitors.
• Manage local network connectivity, monitor switch ports, configure routers, and maintain stable network access across office floors.
• Diagnose hardware faults, perform memory and drive replacements, and coordinate equipment repairs to maintain high system availability.
• Build internal web tools and maintain divisional database records to assist daily administrative operations.

Export Operations Coordinator (Ghana Desk-Remote) - Expert Shiperrs LLC - Columbus - Ohio, USA

(2024-08)

• Coordinate logistics data exchange between local branch operations and overseas servers.
• Built and launched the company digital platform, improving data collection efficiency and tracking.
• Ensure workstation data compliance and maintain digital records in accordance with operational security guidelines.

Co-Founder & Technical Lead - RKB Digital Consult - Accra, Ghana

(2023-01)

• Deliver end-to-end technical setups for commercial clients, managing domain records, DNS settings, and web hosting server configurations.
• Configure software tools, database connections, and secure user permissions for client platforms.
• Provide ongoing technical maintenance, troubleshoot site downtime, and implement regular security updates.

Web Development and Systems Intern - GIT Plus Limited - Accra, Ghana

(2021-09 - 2021-10)

• Configured development environments, installed system prerequisites, and managed database connections using PHP and MySQL.
• Assisted senior technicians with software testing, local server configurations, and peripheral setup.

Bachelor of Technology - Computer Science - Accra Technical University (2024-01 - 2025-09)

Higher National Diploma - Computer Science - Accra Technical University (2021-01 - 2023-09)