Αλεξάνδρα Πακο

Dedicated and professional individual with proven ability to manage multiple tasks and maintain strong professional relationships within the Maritime sector. Detail-oriented team player with strong organizational skills and experience in supporting operations and coordinating daily activities in fast-paced environments. Proactive and adaptable, with a strong willingness to take on responsibilities and contribute to efficient operations and team objectives.

Service Coordinator at EDIT Automation (2025-12 – 06/2026) • Coordinated and scheduled technical teams for on-site services and maintenance projects.

• Manage all daily operational processes, including communication with customers and suppliers, quotes, and invoicing.
• Collaborated with internal departments to ensure efficient and timely execution of requests.
• Optimized technician attendances based on the real time vessel schedules and port availability.
• Liaising directly with shipping companies, captains, superintendents and agents to ensure seamless service execution.
• Utilizing CRM and project management tools to monitor progress and maintain detailed operational records Operation Executive at Onetech Services (2025-02 – 2025-11) • Managed all operational processes, including customer and supplier communications, quotations, and invoicing.
• Coordinated with technicians and engineers to schedule and support vessel services • Handled purchase requisitions, secured necessary approvals, and placed orders with suppliers.
• Monitored stock levels and managed purchase orders to ensure timely delivery.
• Analyzed technical reports to support operational decisions and optimize processes.
• Collaborated with internal departments to ensure efficient and timely execution of requests. Sales & Operations Executive at ELECTRONAVAL (2023-10 – 2025-02) • Managed sales of spare parts for ships, yachts, and super yachts.
• Communicated and coordinated with clients and suppliers from initial request to final invoicing.
• Coordinated with suppliers and all relevant departments to schedule orders and ensure smooth operational processes.

Customer Service

Department at ATTICA GROUP (2023-03 – 2023-09) • Maintained daily communication with clients, ship crew, and operations teams to ensure smooth service delivery • Managed bookings and ticketing, handling requests, changes, and cancellations efficiently.

• Coordinated with ship crew and port authorities to ensure timely departures and arrivals.
• Assisted customers in resolving inquiries and issues, providing high-quality service • Collaborated with internal departments to monitor schedules, documentation, and operational procedures.

Contract

Sales at ZENITH (2022-11 – 2023-03) Electricity and Gas Provider Industry.

Customer

Service at MELTEMI (2019-05 – 2023-09) Development of communication skills through Customer Service in the catering sector.

BSC (HONS) in Maritime Business – SOLENT UNIVERSITY

Student in Department of Accounting and Finance – UNIVERSITY OF WESTERN MACEDONIA

Graduate Student in Maritime Studies, Specialization in Shipping Management and Economics – IEK AKMI (INSTITUTE OF VOCATIONAL TRAINING)