Alexandra Chroni

Project Coordination and Operations professional with experience across Banking, IT Operations and cross-functional business environments. Skilled in coordinating stakeholders, managing business and IT requests, monitoring deliverables and ensuring effective execution of projects and operational initiatives. Strong background in workflow management, reporting and process improvement, with a focus on aligning business needs with operational objectives.

Brings a structured and proactive approach, driving efficiency, clarity and consistent delivery. Holds an MBA in Management Information Systems and an MSc in Human Resources Management, combining business acumen, technology awareness and a results-driven approach to project coordination, stakeholder engagement and operational excellence.

IT Operations & Project Coordinator at ELPEN Pharmaceutical Co. Inc. (2026-04 – Present)

• Coordinate and monitor IT and business-related requests, managing approvals, pending actions and documentation to ensure smooth and structured IT operations.
• Contribute to the coordination and execution of a major cross-functional e-detailing project, aligning IT, Marketing and external partners on planning, requirements and implementation progress.
• Manage stakeholder communication, task tracking and timeline monitoring, ensuring alignment and visibility across project activities.
• Contribute to the development and rollout of a company-wide AI-driven HR solution, coordinating requirements, communication and project documentation.
• Drive IT automation initiatives, improving workflows, reducing manual processes and enhancing operational efficiency across systems.
• Develop and maintain project and operational documentation, ensuring reporting accuracy, transparency and audit readiness.

Assistant Relationship Manager at Optima Bank (2021-11 – 2026-03)

• Managed corporate client relationships and daily banking operations, ensuring accuracy, service quality and compliance with internal banking procedures.
• Oversaw central cashier operations, supporting the smooth daily operation of the branch and maintaining high standards of control and accuracy.
• Coordinated with the Legal Department regarding corporate clients' legal documentation requirements, ensuring proper follow-up and completion of required actions.
• Handled requests from multiple banking channels, monitoring pending cases, follow-ups and required actions to ensure timely and effective resolution.
• Prepared and monitored reports, documentation and operational updates to support workflow control, decision-making and branch efficiency.
• Acted as a supporting member to branch management, assisting with daily coordination, issue resolution and the smooth execution of internal procedures.
• Trained and supported new colleagues on internal systems, procedures and daily banking operations, contributing to team efficiency and knowledge sharing.

Retail Banking Officer & Request Management Administrator at Eurobank (2017-11 – 2021-11)

• Managed daily card services, cashier and retail banking operations, ensuring accurate processing, compliance with banking procedures and timely service delivery.
• Handled high-volume customer and operational requests, monitoring pending cases and follow-up actions to support effective request closure.
• Promoted and supported retail banking products and services, contributing to customer needs identification, sales support and service quality.
• Coordinated with internal departments to resolve operational issues, streamline workflows and improve response times.
• Maintained records, reports and product-related data, supporting performance monitoring, operational control and decision-making.
• Managed competing priorities under pressure, applying problem-solving skills to deliver accurate and effective solutions in a fast-paced banking environment.

Office Administrator & Operations Coordinator at Proton Courier Single-Member LLC (2017-03 – 2017-11)

• Coordinated daily courier operations, including driver schedules, delivery routes, and workflow monitoring.
• Maintained and updated records related to deliveries, personnel availability, and performance tracking.
• Communicated with clients and internal teams to ensure timely and efficient resolution of delivery issues.
• Supported management in optimizing logistics processes and improving overall operational efficiency.

Management & NSRF Programs Coordinator at Olympic Training & Consulting Ltd (2014-11 – 2015-04)

• Managed NSRF-funded programs and competitions, ensuring compliance with requirements and deadlines.
• Interpreted program and competition terms and communicated them effectively to interested individuals and businesses.
• Organized training schedules and coordinated participation of beneficiaries, employees, and companies.
• Facilitated communication between the training center and prospective clients, contributing to talent sourcing and program success.

BSc in Psychology – European University Cyprus (2025)

MBA in Business Administration in Management Information Systems – University of Western Macedonia (2022-09 – 2024-06)

MSc in Human Resources Management, Communication and Leadership – University of Western Macedonia (2022-09 – 2024-03)

BSc in Financial and Communication Management of Cultural and Tourist Units – Technological Educational Institute of Patras (2009-01 – 2015-12)