Ζωή Κωτούλα

Experienced administrative and export support professional with over 20 years of experience in operations, client relations, and office coordination within international environments. Strong background in export documentation, workflow organization, customer communication, and administrative support. Highly organized, detail-oriented, and committed to delivering efficient operational support in dynamic business environments.

Business Owner & Operations Manager – Foreign Language School

2000–Present

• Managed daily administrative and office operations, including scheduling, documentation, and client communication

• Coordinated appointments, timetables, and internal workflows across multiple activities

• Maintained organized digital and physical filing systems for efficient record management

• Handled high-volume phone, email, and in-person inquiries professionally

• Managed office supplies, financial records, invoicing, and administrative documentation

• Built and maintained strong client relationships through responsive service

Front Desk Officer – Sidari Beach Hotel

2024

• Managed front desk operations and administrative tasks in a fast-paced environment

• Handled reservations, emails, and customer requests efficiently

• Maintained accurate booking systems and guest records

• Provided professional hospitality and support to guests

2023

• Coordinated bookings, schedules, and front office administrative processes

• Managed guest communication across multiple channels

• Supported smooth daily office/front desk operations

2022

• Managed multiple customer requests simultaneously in a high-volume environment

• Maintained accurate records using internal systems

• Coordinated service-related communication across teams

2023–Present

• Managed administrative procedures with accuracy and compliance

• Maintained structured records and documentation systems

1995–1998

• Supported documentation, coordination, and client communication in an international business environment

Bachelor of Business- Major in Marketing at Swinburne University, Melbourne-Australia