Πολύβιος Φουντουλάκης

Operations and customer-service professional with more than 20 years of experience managing high-volume workflows, customer portfolios, operational records, data accuracy, issue investigation and process improvement. Practical experience in order and inventory reconciliation, mobile-system UAT, structured reporting and customer issue resolution.

Intermediate

Excel user with hands-on Tableau assessment experience and a completed 190-hour university Python program. Creator of FuelBook Fleet, a published application that converts operational requirements into role-based data workflows, analytics, quality controls and exports.

Creator & Product Developer at FuelBook Fleet (2025-01 – Present)

• Designed and published a multi-user application for recording, validating, analysing and reporting structured fuel and vehicle data.
• Built role-based Owner/Admin/User administration, invitations, vehicle assignments, analytics, warnings, OCR-assisted entry and reporting workflows.
• Developed CSV, XLSX and PDF exports with vehicle, fleet and date-range options; validated workflows with two months of data across six vehicles.
• Managed product testing, issue investigation, deployment and iterative process improvement through Google Play release.

Driver / Ex-Van B2B Sales Representative at E & I Papadopoulou S.A. (2022-10 – 2025-05)

• Managed accurate records and recurring service schedules for approximately 200 B2B customers, serving about 20 per day through the full order-to-payment cycle.
• Used a mobile sales system for customer records, orders, invoices, stock, sales history, returns, credit notes and barcode-based processing.
• Participated in UAT for a new Android sales application, maintaining structured field notes and submitting detailed functionality, workflow and usability feedback.
• Proposed sales statistics, customer-order history and editable suggested orders generated from purchasing patterns; several proposed functions were incorporated.
• Prepared a tailored PDF containing multiple product-promotion concepts for a key retail customer and received positive management feedback.

School Bus Driver at Costeas-Geitonas School / Daisy's Nursery School (2025-05 – 2026-06)

• Managed time-sensitive multi-stop services, coordinated parent/school communications through the onboard attendant and maintained full safety-protocol compliance.

Driver / Warehouse Associate at Afoi Papadimitriou (2019-10 – 2022-10)

• Maintained accurate records across 100+ frozen-product SKUs, near-daily pallet receipts, periodic counts and approximately 10 B2B/B2C deliveries per day.
• Verified quantities against documents, investigated discrepancies, checked packaging, expiry dates and temperatures, and applied FIFO/FEFO rotation.
• Reorganized warehouse/freezer storage to support faster picking, reliable stocktaking and operational continuity.

Store Manager at Smile Kiosk (2014-05 – 2019-10)

• Managed operational and financial records across well over 1,000 SKUs, approximately 20 suppliers and a five-person team.
• Forecasted requirements, placed orders, verified deliveries and invoices, updated centrally issued prices, and reconciled cash and POS records.
• Successfully maintained service continuity during exceptional peaks of up to 600 transactions in an eight-hour shift.
• Proposed predictive replenishment logic based on historical sales data and designed an early location-based customer ordering/delivery concept.

Stock/Replenishment at Jumbo

Daily stock/replenishment responsibility for hundreds of SKUs and approximately 10 product-quality/return assessments per reception shift, twice weekly.

Fleet Support at Monza Rent a Car

Inspections, issue/damage reporting and readiness support across a fleet of 100+ vehicles; premium customer transfers.

Customer Service at Premiera Live

High-volume customer service for approximately 30 tables and up to 120 guests, with reservation, payment and opening-operation responsibilities.

Tourism Enterprises – Technological Educational Institute (TEI) of Crete

Introduction to Programming with the Python Language – University of Patras KEDiViM (2026-05)