Freelance Menu Operations Specialist - Uber Eats - Self-employed - Remote (Denmark)
(2026-01)
- Create, maintain, and optimize digital menus for restaurants on Uber Eats using Menu Reader, Salesforce, and Excel.
- Upload and align menu photos to ensure visual consistency and accuracy across restaurant profiles.
- Translate menus and dish descriptions between Danish (native) and English (fluent), adapting content for local and international customers.
- Audit menu data to eliminate errors in pricing, item names, and photo matching.
- Apply operational and CRM skills (Salesforce) to track menu updates and manage multiple restaurant accounts efficiently.
Customer Service Specialist - Booking.com - Majorel Greece - Athens, Greece (Remote)
(2023-05 - 2025-07)
- Supported hotel reservation operations, managing VIP accounts and ensuring smooth customer journeys.
- Collaborated with internal teams to streamline booking processes and resolve operational issues.
- Conducted performance analysis and reported on KPIs to enhance service levels.
Customer Support Consultant - Netflix - Teleperformance Greece - Athens, Greece (Remote)
(2022-06 - 2023-05)
- Delivered customer support and resolved escalations related to billing and technical issues.
- Collaborated with team leads to improve processes and reduce resolution times.
- Supported training and coaching initiatives for new hires.
Telesales Manager - 3M Telemarketing - Cebu, Philippines
(2020-03 - 2020-10)
- Managed B2B telesales campaigns for Danish clients, leading outbound sales and client relationship efforts.
- Supervised and trained agents on sales strategies and CRM tools, improving team performance.
Business Owner / Operations Manager - Blue Stallion Water - Bacolod City, Philippines
(2020-11 - 2021-11)
- Managed end-to-end business operations including logistics, sales, and client relations.
- Implemented cost-saving initiatives and streamlined workflows to improve operational efficiency.
- Grew customer base within one year through process improvements and client-focused service delivery.
Operations & Logistics Manager - Danske Fragtmaend A/S - Denmark
(2008-01 - 2020-02)
- Directed daily operations including scheduling, dispatching, and resource allocation for a major freight company, ensuring timely delivery and service quality.
- Owned and managed operational KPIs and SLAs, consistently meeting or exceeding service level targets.
- Led continuous process improvement initiatives across warehouse and transportation operations, optimizing workflows and reducing inefficiencies.
- Tracked and analyzed operational KPIs to monitor performance, identify gaps, and implement corrective actions.
- Collaborated with senior management on budget planning and operational strategy, aligning process improvements with business objectives.
- Supervised cross-functional teams and ensured compliance with safety and quality standards.
Founder & Operations Manager - Horse-Equipment.dk - Denmark
(2016-11 - 2019-09)
- Founded and managed an e-commerce business handling international shipping, inventory control, and supplier negotiations.
- Designed and optimized fulfillment processes to ensure timely delivery and high customer retention.
- Led customer service and operations teams, driving service excellence through standardized procedures.
Project Manager - Netto, Salling Group - Denmark
(2005 - 2008)
- Oversaw and managed multiple projects related to store operations and improvements.
- Coordinated tasks such as store renovations, expansions, and new store openings to ensure efficient, on-budget completion.
- Worked closely with internal teams and external suppliers to optimize store layouts and improve customer experiences.
- Drove operational excellence across all store locations through project planning, execution, and stakeholder management.
Operations Manager - Bilka, Salling Group - Copenhagen Metropolitan Area
(1999-11 - 2004-04)
- Oversaw daily operations to ensure efficiency and customer satisfaction.
- Managed staffing, inventory, and customer service standards.
- Focused on safety and compliance while driving continuous improvement initiatives to optimize performance and profitability.
Area Manager - Bilka, Salling Group - Copenhagen Metropolitan Area
(1999-07 - 1999-11)
- Area Manager for Bread, Cakes, Beer, and Water.
- Ordered goods and negotiated contracts with suppliers.
- Achieved a 25% increase in sales in the department in just 3 months.
- Achieved a 5% decrease in purchase prices.
- Maintained visually appealing and effective displays and professional customer interactions.
