Νικολια Παντελη

Results-driven logistics professional with 7+ years across air, road, and express freight operations. Specialises in customs clearance, import coordination, and cross-border documentation for South EU & UK corridors. Adept at managing ERP systems, partner networks, and time-sensitive shipments.

South EU & UK FF Import Operations Specialist - OB STREEM SA

(2024-09)

• Coordinate international road import shipments across South EU & UK, ensuring end-to-end visibility and on-time delivery
• Prepare and manage transport and customs documentation, supporting clearance processes and resolving exceptions proactively
• Handle invoicing, ERP data entry (Orian), and stakeholder communication with customers, agents, and logistics partners

Operations Department - ZIEGLER HELLAS SA

(2023-05 - 2024-08)

• Monitored and coordinated road freight shipments, managing full transport documentation lifecycle
• Handled DHL shipment lifecycle — offers, bookings, and tracking — while maintaining high customer satisfaction
• Executed invoicing and ERP data entry, supporting smooth daily operations across the department

Clearance Administrator - FEDEX EXPRESS GREECE

(2021-06 - 2023-05)

• Managed import and export customs clearance procedures, preparing AWB, MRN, CMR, permits, and certificates
• Liaised with customs authorities and internal teams to resolve clearance issues and minimise shipment delays
• Handled customer claims and customs-related inquiries, maintaining accurate system records and operational reporting

Client Executive (B2C Sales) - TRIPLE A EXPERTS

(2020-01 - 2021-03)

• Drove B2C sales and built long-term client relationships through product promotion and digital platform training

Cargo Import - GOLDAIR HANDLING SA

(2017-04 - 2020-01)

• Processed air cargo import operations, documentation, invoicing, and system data entry for a major ground handler

BA - German Language and Literature - National and Kapodistrian University of Athens (2020)