Retail technical consultant at Softone-Entersoft (2025-05 – Present)
Retail to Soft1 ERP Connectivity
NEXI merchant support at NEXI Customer Service Department (2023-01 – 2024-11)
- Updating and promoting Nexi terminals to businesses
- Redemption of vouchers in order to boost sales
- Achieving sales goals
Customer Service Alpha bank at NEXI Customer Service Department (2022-01 – 2022-12)
Referring to the supervisor and Alpha Bank
- Management of all kinds of cardholder requests (transactions, balances, bonuses, e-statements)
- Dispute Transaction Requests
- Secret code shipments
- Successfully manage and complete requests within time limits
Back Office (τμήμα pos) at SIA - NEXI Customer Service Department (2018-02 – 2021-12)
Referring to Cardlink
- Outbound communication with Cardlink
- Manage multiple requests centrally and complete processes within time limits
- Outbound communication with banks for transactions, cardholder notifications, requests, and codes
- Customization based on contracts and orders at central level
- Managing new terminal requests, resolving technical issues
- Complete multiple requests centrally
- Correct configuration based on contracts
- Positive feedback rating from businesses
Supply Chain & Facilities (τμήμα POS) at SIA - NEXI Customer Service Department (2016-02 – 2018-02)
Referring to the supervisor and Cardlink
- Telephone service for cardholders aiming at a high level of customer satisfaction
- Call management for POS technical support
- Manage calls for consumables orders, and track them until processing
- Business transaction and credit services for all banks
- Outbound communication with banks for transactions, cardholder notifications, requests, and codes
- Service for e-commerce transactions Alpha Bank and Eurobank
- Unlock codes for Alpha Bank and Eurobank loans
- Updating of available products, promotion of new ones and their technical support
- Achieve monthly call goals
- Fast, efficient and quality service
- Timely management of the resolution of technical issues
Authorization/lost-stolen at First Data - Customer Service Department (2005-01 – 2016-02)
Referring to the supervisor and domestic and foreign banks
- Communication with Greek and foreign banks for the purpose of approving transactions
- Satisfaction of return and release requests
- Business transaction and credit services for all banks
- Contacting banks for transactions, notifications of cardholders, requests and codes
- Declaration of loss or theft of cards in order to immediately deactivate them and control transactions
- Monitoring of accounts, availability, transactions, reactivation, confirmation of holder data (verbal quiz)
- Satisfying customer requests and managing problems and complaints
- Achieving monthly targets for the quality and effectiveness of service to owners and businesses
- Training of new recruits and creation of a positive climate and teamwork
Piraeus Store Manager – Piraeus Sales Manager at Watch Outlet (2002-01 – 2004-12)
Referring to the headquarters of the Watch outlet company, with responsibility for the following functions
- Responsible for the sales department and for observing all the procedures provided for their smooth operation
- Forecasting for store revenue and sales targeting
- Support and full control for adherence to proper procedures in the context of After sales
- Supervision of the reception department, supplies and control of the warehouse
- Create sales reports
- Coordination and supervision of staff (training, control of funds and monitoring for the proper observance of working hours)
- Management of requests (cancellations, complaints, technical support, products)
- Intensive inspections in the premises of the shops and preparedness in case of an inspection (Tax Office, IKA, Labour Inspectorate, Health and compliance with ISO9001 procedures)
- Monitoring and adherence to procedures for promotion and advertising issues
- Successful upward trend of the store
- Successful forecasting and meeting deadlines
- Create and complete processes within time limits
