Michael Anagnostopoulos

Senior retail and foodservice executive with 25+ years of experience leading multi-site operations, commercial performance, network expansion, franchise operations and B2B/wholesale channels across Greece and Cyprus. Proven responsibility for large store networks, P&L, KPIs, business planning, new-store development, franchise partners and senior teams.

Experience includes leading a 65-store network with €55M annual turnover, managing 170 shop-in-shop points and commercial leadership across retail and wholesale channels.

Retail & Franchise Strategy Consultant at ALPHA FRANCHISE (2023-10 – Present)

Advise brands and entrepreneurs on franchise strategy, retail network expansion and business-model development.

• Support expansion from concept and operating model through POS, recruitment, training, compliance and operational implementation.
• Projects include Aria Fine Catering, Natives, Dooggie Ntouz, Nabio and Mouhalis Group.

Commercial Director – Greece & Cyprus at DUST+CREAM (Cream Team S.A.) (2023-02 – 2023-10)

Developed and implemented commercial strategies and business plans across retail and wholesale channels, supporting domestic and international network expansion.

• Led a 19-person team and coordinated Training and MIS functions; reported directly to the Board.
• Managed a business environment of approximately €25M annual sales, monitoring growth, quality and costs.

Head of Commercial Operations Cyprus at STARBUCKS CYPRUS (Marinopoulos Coffee Co Ltd) (2018-09 – 2022-06)

Led commercial and retail operations for a 16-store Starbucks network with approximately €15M annual sales, reporting to the Group Board and Starbucks EMEA.

• Full P&L responsibility; used data analysis and KPIs to improve commercial performance and operational efficiency.
• Led business planning, new-store openings, sales growth, forecasting, commercial policy, F&B accounting, maintenance and people planning.

Plant Operations Manager at EUROCATERING S.A. (Freskoulis) (2016-03 – 2018-09)

Managed daily operations and production planning across seven production lines, targeting 100,000+ items per day.

• Led a workforce of 100+ across recruitment, shift planning and day-to-day operations while maintaining safety and quality standards.
• Managed capacity planning, labour and raw-material forecasting and line/product P&L profitability.

Retail Sales & Wholesale Channel Manager at LOUMIDIS COFFEE SHOPS S.A. (2014-03 – 2016-02)

Managed business planning and operations across a retail network with approximately €14M annual turnover.

• Led a multi-channel model covering standalone retail stores, 170 shop-in-shop points and a wholesale department serving major supermarket accounts.
• Led four Area Managers and a Training Specialist; managed P&L, KPIs, forecasts, store development, franchise partners and Board reporting.

Operations Manager – Greece & Cyprus at GOODYS / VIVARTIA GROUP- FLOCAFE STORES (2003 – 2006)

Directed business planning and retail operations for a 65-store network across Greece and Cyprus with approximately €55M annual turnover.

• Led eight District Managers and supported network expansion, new-store development and leadership succession.
• Established sales forecasting, store-level P&L control, KPI action plans and consistent implementation of commercial policies.
• Managed franchise relationships and translated Board strategy into operational execution.

Area Manager at GOODYS GROUP - FLOCAFE STORES (1999 – 2000)

Operations Consultant & Managing Partner at GOODYS GROUP - FLOCAFE STORES (2006 – 2013)

• Managed store business planning, P&L, commercial policy implementation, sales growth, audits, training and franchise consulting.
• Owned and operated two Flocafe stores with responsibility for staffing, financial planning, local store marketing and sales performance.

Area Manager – Multirama Chain Stores at MULTIRAMA S.A. – GERMANOS GROUP (2000-09 – 2003-03)

Managed area sales growth, business planning, store financial administration, stock control, commercial policy implementation and franchise consulting.

MBA in International Business – University of East London (2016 – 2017)

Hotel & Restaurant Management – School of Tourism Professions, Anavissos (1992)