Retail Store Manager - IQOS Golden Hall at Papastratos A.E. (2025-01 – Present)
- Led and managed store operations, driving performance and consistently exceeding KPIs
- Implemented visual merchandising strategies and in-store activations aligned with brand guidelines, enhancing product visibility, customer experience and commercial performance
- Recruited, trained and coached team members, boosting productivity and engagement
- Oversaw inventory, merchandising and stock levels to maximize availability and drive sales
- Fostered a customer-centric culture, driving customer satisfaction and loyalty
Retail Assistant Store Manager - IQOS Flagship Experience Store, The Mall Athens at Papastratos A.E. (2024-01 – 2025-01)
- Supported daily store operations, ensuring smooth and efficient performance
- Assisted in leading and motivating the team to achieve sales targets and deliver high-quality customer service
- Supported the implementation of commercial initiatives and sales strategies to drive in-store performance and business results
- Executed visual merchandising standards and in-store marketing campaign to enhance brand visibility
- Monitored KPIs and sales performance, supporting improvements in store results
Retail Advisor - IQOS Kifissia Boutique Store at Papastratos A.E. (2023-01 – 2024-01)
- Delivered exceptional customer service, resolving customer inquiries and complaints to maximize satisfaction
- Built and maintained strong relationships with prospective and existing customers, driving loyalty and engagement
- Achieved and consistently exceeded sales targets through personalized product recommendations
- Collaborated with the store team to execute sales initiatives and support daily retail operations
Customer Care Specialist - IQOS Project at Webhelp (2022-01 – 2023-01)
- Managed inbound and outbound customer communications via phone, email and chat, ensuring a seamless and high-quality customer experience
- Resolved customer inquiries and complaints efficiently, maintaining high satisfaction levels and service standards
- Achieved performance and quality KPIs while delivering accurate information on IQOS products and services
Field Trade Advisor - IQOS Corfu, Ionian Islands at ESCO A.E. (2020-01 – 2021-01)
- Conducted regular visits to partner retail stores, ensuring brand visibility, merchandising excellence and compliance with IQOS standards
- Built and maintained strong relationships with store personnel, providing product training and ongoing commercial support
- Monitored sales performance and identified opportunities to improve product visibility, increase consumer awareness and drive sell-out results
Quality Control Intern at General Chemical State laboratory (2019-01 – 2019-12)
- Supported laboratory testing activities for regulated products, contributing to quality control, authenticity verification and compliance assessments
- Maintained accurate records of sample analyses and testing results in accordance with established laboratory standards
