Operations & Administrative Assistant at Blame the Sun Brewing (2024-10 – Present)
- Issue invoices and managed billing documentation accurately
- Communicate with clients to ensure efficient and timely order processing and delivery
- Support the planning and coordination of company events
- Manage office supplies and inventory, ensuring stock availability and timely replenishment
Senior Customer Representative at efood (2019-04 – 2023-10)
- Deputy team leader in charge of the night shift
- Onboarding agents in various duties and providing feedback about their performance
- Handling corner cases of users and restaurants through various communication channels (calls, chat, and e-mails)
- Coordination with e-payment and Editorial departments
- User of Zendesk and Salesforce programs
- Screening of customers' reviews
- Creation of promotional coupons to compensate unhappy users
Sales Advisor at Cosmote e-value (2017-03 – 2019-03)
- Call center sales advisor promoting products and services
Sales Area Manager at Solό Your Cretan Craft Beer (2016-10 – 2017-02)
- Managing the sales and the promotions
- Generating a contribution network with multiple sale points within the Attica region
Operations Coordinator at Athens Lifelong Learning Institute, Education Department (2013-07 – 2016-09)
- Monitoring of the overall program implementation and the outreach strategy
- Line management of the education team
- Supervision and mentoring of adult educators
Greek Language Educator at Athens Lifelong Learning Institute, Education Department (2014-04 – 2015-05)
- Tutoring adult immigrants (Greek language and soft skills) in exam preparation for the Greek citizenship at "Odysseus: Educating immigrants in Greek Language, History and Civilization"
Adult Educator at Parenting School (2014-10 – 2015-01)
- Counselling parents for communicational issues with their children through weekly meetings
Coordinator of the Training Program at National School of Public Health (2013-01 – 2013-06)
- Designing of trainings addressed to public servants and editing the education material
Member of Operations and Education Department for Immigrants at Athens Lifelong Learning Institute (2009-01 – 2012-12)
- Line management of the education team and administrative support
- Screening of the targeted population, identification of their educational needs, and information provision
- Orchestrating the procedures and the workload at the reception facilities
- Responsible for the official issued papers to the authorities and the organisations
