Μαίρη Νταφλούκα

Issue invoices and managed billing documentation accurately Communicate with clients to ensure efficient and timely order processing and delivery Support the planning and coordination of company events

Operations & Administrative Assistant at Blame the Sun Brewing (2024-10 – Present)

• Issue invoices and managed billing documentation accurately
• Communicate with clients to ensure efficient and timely order processing and delivery
• Support the planning and coordination of company events
• Manage office supplies and inventory, ensuring stock availability and timely replenishment

Senior Customer Representative at efood (2019-04 – 2023-10)

• Deputy team leader in charge of the night shift
• Onboarding agents in various duties and providing feedback about their performance
• Handling corner cases of users and restaurants through various communication channels (calls, chat, and e-mails)
• Coordination with e-payment and Editorial departments
• User of Zendesk and Salesforce programs
• Screening of customers' reviews
• Creation of promotional coupons to compensate unhappy users

Sales Advisor at Cosmote e-value (2017-03 – 2019-03)

• Call center sales advisor promoting products and services

Sales Area Manager at Solό Your Cretan Craft Beer (2016-10 – 2017-02)

• Managing the sales and the promotions
• Generating a contribution network with multiple sale points within the Attica region

Operations Coordinator at Athens Lifelong Learning Institute, Education Department (2013-07 – 2016-09)

• Monitoring of the overall program implementation and the outreach strategy
• Line management of the education team
• Supervision and mentoring of adult educators

Greek Language Educator at Athens Lifelong Learning Institute, Education Department (2014-04 – 2015-05)

• Tutoring adult immigrants (Greek language and soft skills) in exam preparation for the Greek citizenship at "Odysseus: Educating immigrants in Greek Language, History and Civilization"

Adult Educator at Parenting School (2014-10 – 2015-01)

• Counselling parents for communicational issues with their children through weekly meetings

Coordinator of the Training Program at National School of Public Health (2013-01 – 2013-06)

• Designing of trainings addressed to public servants and editing the education material

Member of Operations and Education Department for Immigrants at Athens Lifelong Learning Institute (2009-01 – 2012-12)

• Line management of the education team and administrative support
• Screening of the targeted population, identification of their educational needs, and information provision
• Orchestrating the procedures and the workload at the reception facilities
• Responsible for the official issued papers to the authorities and the organisations

Master in Educational Psychology – Harokopio University (2009 – 2011)

Bachelor in Philosophy, Education and Psychology – National and Kapodistrian University (2002 – 2007)