Π. Ζ.

Friendly, organized, and reliable professional with experience in customer service, account management, and retail supervision. Comfortable working both independently and as part of a team. Strong communication skills and a positive attitude help build trust with clients and colleagues. Always eager to learn, improve, and contribute to business success.

Sme - Major Account Manager at Vodafone Greece (2025-03 – Present)

Managing a portfolio of SME and Major corporate clients across the Aegean islands and mainland coastal areas, developing sales strategies, identifying business opportunities, and providing customized telecom solutions.

• Manage a portfolio of SME and Major corporate clients across the Aegean islands and mainland coastal areas.
• Develop and execute sales strategies to meet revenue, retention, and upsell targets.
• Identify new business opportunities and support regional expansion initiatives
• Act as the primary point of contact for clients, ensuring high levels of service and responsiveness
• Understand the unique business needs of regional clients and provide customized telecom solutions

Virtual Account Manager at Vodafone Greece (2024-03 – 2025-03)

Managing and growing a portfolio of SOHO clients through virtual channels, handling customer inquiries, resolving issues, and executing sales campaigns.

• Manage and grow a portfolio of SOHO clients through virtual channels (phone, email, video calls)
• Handle customer inquiries, resolve issues, and ensure timely follow-up.
• Collaborate with internal teams (technical support, billing, marketing) to deliver seamless service.
• Execute sales campaigns and initiatives to drive upselling and cross-selling.

Business Advisor at Vodafone Greece (2022-02 – 2024-02)

Monitoring market trends and customer feedback, supporting clients in adopting new technologies and services to improve efficiency and competitiveness.

• Monitor market trends and customer feedback to identify opportunities for innovation and improvement
• Support clients in adopting new technologies and services to improve efficiency and competitiveness.

Office Administrator at EYDAP (2009-09 – 2010-02)

Performing general office duties including filing, data entry, document management, correspondence handling, and front-desk support.

• Perform general office duties including filing, data entry, and document management.
• Handle incoming and outgoing correspondence (emails, letters, phone calls)
• Provide front-desk support and customer service when required.

Shop Supervisor at EVIA PHONE EPE (Chalkida) (2007-10 – 2008-03)

Leading and motivating the sales team, preparing sales reports, supervising daily store activities, training new staff, and maintaining store environment.

• Lead and motivate the sales team to achieve targets and deliver exceptional customer service.
• Prepare daily/weekly sales reports and communicate performance metrics to management.
• Supervise and coordinate daily store activities, ensuring smooth operations.
• Train new staff and support ongoing development of team members.
• Maintain a clean, organized, and welcoming store environment.

Shop Supervisor at WIND (Ano Glyfada) (2003-12 – 2007-09)

Shop Supervisor at the company-owned WIND store managing HR, training staff, organizing new stores, and delivering sales technique training.

• Responsible for Human Resources management of the store's employees.
• Served as an On-the-Job Trainer for WIND partner stores.
• Delivered training to entrepreneurs acquiring WIND franchise stores.
• Led the setup and organization of new WIND stores.
• Provided training and guidance to both franchise owners and their staff regarding operational procedures.
• Delivered sales technique training aimed at helping teams achieve sales targets and improve customer satisfaction.

Client Service Manager at ACE Models (2003-03 – 2003-09)

Managing appointments for professional models, providing administrative support, and coordinating with fashion industry professionals and production companies.

• Welcomed and coordinated appointments for professional models.
• Provided administrative support to the agency's daily operations.
• Maintained communication with fashion designers, advertising agencies, and production companies.
• Collaborated with film and television production teams, as well as commercial spot producers.
• Ensured smooth coordination between clients and models for events, campaigns, and media productions.
• Supported the planning and execution of promotional activities and castings.

Diploma in Marketing & Advertising – Public Vocational Institute (IEK) of Nea Smyrni

Vocational Seminar in Marketing, Advertising & Sales Support – OAED