Ahmed Omri

I am a proactive and driven engineer, demonstrating a mature and responsible approach to every task and situation I undertake. With over four years of experience as a Technical Support Specialist and a recent role in engineering, I excel in collaborating with teams to achieve objectives efficiently and to the highest standards.

Professional Guidance Specialist at Concentrix (2025-01 – Present)

Providing professional guidance to customers to help them choose the right product based on their requirements.

• Providing professional guidance to customers to help them choose the right product based on their requirements

Technical Support Specialist - Cisco Networks at Estarta (2023-01 – 2025-01)

Resolving Cisco hardware, software, and network issues for optimal performance and stability, including technical support and maintenance.

• Resolving Cisco hardware, software, and network issues for optimal performance and stability
• Providing technical support and maintenance

Technical Support Specialist at Teleperformance (2022-01 – 2023-01)

Managing iOS/macOS issues and billing. Troubleshooting bugs, resolving compatibility, supporting Apple devices. Handling billing, ensuring accuracy, and satisfying customers with payment solutions.

• Managing iOS/macOS issues and billing
• Troubleshooting bugs and resolving compatibility issues
• Supporting Apple devices
• Handling billing and ensuring accuracy
• Satisfying customers with payment solutions

Sales Representative at APX LEADS (2021-01 – 2022-01)

Selling products and services with persuasive communication to satisfy customers and build lasting relationships.

• Selling products and services with persuasive communication
• Satisfying customers and building lasting relationships

Technical Support Specialist at VOICECOM (2019-01 – 2020-01)

Assisting customers in resolving a variety of technical issues and aiding in the setup of devices, including routers, switches and network systems.

• Assisting customers in resolving technical issues
• Aiding in the setup of devices including routers and switches
• Supporting network systems

Bachelor Degree in Computer Sciences – ISET Rades - High Institute of Technology Studies Tunis (2019-01 – 2022-01)

High School Diploma – High School of Carthage Tunis (2018-01 – 2019-01)