Alexandra Petsa

HR professional with 4 years of hands-on experience in recruitment and HR administration. Experienced in high-volume hiring (8–10 interviews a day, ~6 hires a week) as well as specialist roles such as IT, procurement and project management, and in day-to-day HR administration, including onboarding, ERGANI, attendance and coordination with payroll accountants.

Background in call-center sales (100–150 contracts per month), a strong communicator with a consistent follow-up approach. MBA (University of Piraeus) with a thesis on strategic HRM and staff selection.

HR & Operations Manager - Spectratech - Athens, Greece

(2026-06 - 2026-09)

• Recruited and hired specialists for key roles across departments: procurement, tender documentation, project manager and IT.
• Ran the recruitment cycle end to end: identified hiring needs with department managers, created job ads, sourced and interviewed candidates, and onboarded new employees.
• Administered HR for the whole company: ERGANI filings, attendance and absence records, and coordination with external payroll accountants.
• Created role and task descriptions for every department, integrated them into the company CRM and designed internal procedures.
• Handled day-to-day operations: ISO certifications and renewals, sales-bonus records in the CRM, expense and petty-cash records, and facilities management with external suppliers.
• Acted as direct operational and HR support to senior management.

HR Manager - Zitatel - Athens, Greece

(2022-09 - 2026-05)

• Led high-volume recruitment in a high-turnover call center of 130 employees: 8–10 interviews per day and approx. 6 hires per week across sales agents, team leaders, supervisors and back-office roles.
• Managed the full recruitment cycle: wrote and posted job ads on JobFind, MyJobNow, Kariera, XE and Skywalker, sourced on LinkedIn, screened CVs, interviewed, negotiated offers and closed hires.
• Onboarded and trained new hires and kept candidate records in the company CRM.
• Worked with external staffing agencies (Work4U, Hellenic Bog, Value Sync) as additional sourcing channels, and with senior leadership to align hiring with business needs.
• Managed the company social media page and created employer-branding posts and visuals to build its digital presence.

Sales & Marketing Associate - Zitatel - Athens, Greece

(2021-03 - 2022-09)

• Closed 100–150 sales contracts per month through communication with prospective customers, including contract preparation and email follow-up.
• Built long-term client relationships, wrote sales proposals and handled objections to close sales.
• Supported digital marketing campaigns with an external partner and represented brands at retail events.

Human Resources Assistant - Trenkwalder Job Centres Hellas S.A. - Athens, Greece

(2020-07 - 2021-02)

• Provided outsourcing and HR services to B2B and B2C clients, tailored to their needs.

Call Center Sales Representative - ICOMM Call Center and PH BusinessPoint - Athens, Greece

(2018-06 - 2019-06)

• Handled high volumes of inbound and outbound calls, identified customer needs and delivered solutions.

Earlier experience

(2012 - 2018)

• private tutor
• teacher (Experimental Lyceum of Kolonaki, Ionideio Lyceum of Piraeus)
• Communications & PR Associate (Catering Hall Ilias Passas)
• librarian intern (National Library of Greece)

MBA - Business Management and Administration - University of Piraeus (2021-01)

BA - Greek Philology - National and Kapodistrian University of Athens (2016)

Professional Diploma - Digital Marketing - ALBA Graduate Business School (2021-12)