Alexandros Nomikos

Customer Support and Operations Specialist with extensive experience in FinTech, Banking, Travel, Utilities and Retail sectors, Subject Matter Expert (SME) for Wise Payments, providing real-time support, coaching and operational guidance to large customer service teams in an international environment, Strong background in customer operations, problem-solving, escalation management, training and quality improvement.

Customer Support Agent / Subject Matter Expert (SME) at FOUNDEVER GREECE – Wise Payments (06/2025 – 06/2026)

• Supported Business and Consumer customers worldwide.
• Promoted to Subject Matter Expert (SME).
• Provided real-time support to approximately 90 agents.
• Assisted Team Leaders, QA and Operations Management.
• Delivered coaching, mentoring and onboarding support.

Customer Support Agent at DEH PPC (Mediatel) (2022 – 2025)

Customer Support Agent at Alpha Bank (Telecroft) (2022 – 2025)

Customer Support Agent at Booking.com (Majorel) (2022 – 2025)

Customer Support Agent / Triage Specialist at Booking.com (TTEC) (2022 – 2025)

Customer Support Agent at Netflix (Teleperformance) (2022 – 2025)

Customer Support Agent at ICAP Group (2022 – 2025)

Customer Support Agent at ELTA Speedex (2022 – 2025)

Founder & Managing Director at NOMICOS LTD (2006 – 2020)

Managed commercial representation of European manufacturers in Greece and Cyprus.

• Responsible for sales, logistics, imports and business development.

General Manager at ELEFTHEROUDAKIS BOOKSTORE (2005 – 2005)

Department Manager at FOYLES BOOKSTORE (2002 – 2004)

Department Manager at EVRIPIDES BOOKSTORE (2001 – 2002)

Degree in Chemical Engineering – National Technical University of Athens (NTUA)

Degree in Humanities & Philosophy – Birkbeck, University of London