Costas K

An organized, reliable, and detail-oriented Operations, Administration and Tourism professional with over 10 years of experience in managing high-end operations, team leadership, and premium client relations. Proven track record in supervising daily workflows, managing accounts and reservations, and executing organizational strategies with high efficiency. Possesses strong communication and problem-solving skills, supported by a background in Political Science and Public Administration.

Seeking to leverage these transferable skills into a stable administrative or operations role within a corporate, educational, or NGO environment that values professionalism.

Senior Front Office & Reservations Agent at Say Hotel (4* Business Boutique) (2023-05 – Present)

• Managed daily administrative operations and front-of-house coordination in a premium business hotel environment.
• Entrusted with Reservations Management; handled corporate and individual bookings, availability, and PMS/Channel Manager data entry.
• Acted as the primary point of contact for corporate clients, ensuring high-level account management and customer satisfaction.
• Coordinated cross-departmental communications (housekeeping, maintenance, management) to optimize daily workflows.
• Handled financial transactions, invoicing, and billing for corporate accounts and individual clients with high accuracy.
• Coordinated and hosted corporate events, business meetings, and small-scale conferences, managing end-to-end logistics, space setup, and client relations to ensure seamless execution.

Operations & Hotel Manager at Amorgion Boutique Hotel (2021-05 – 2022-10)

• Directed end-to-end daily operations, budgeting, and administrative workflows of a 12-room boutique property.
• Led, trained, and supervised team of staff, fostering a collaborative and efficient working environment.
• Designed and executed an operational recovery strategy post-COVID-19, successfully re-engaging clients and stabilizing revenue.
• Managed vendor relations, procurement, and supply chain logistics for the entire facility.
• Resolved complex operational issues and client crises on the spot, maintaining a 95%+ satisfaction rate on major feedback platforms.

Front Desk & Back Office Agent at Coco-Mat Hotel Nafsika (2018-11 – 2021-04)

• Executed administrative back-office duties, focusing on business travelers and corporate account management.
• Managed online booking systems, updated digital databases, and monitored availability to maximize operational efficiency.
• Issued corporate invoices, processed payments, and collaborated closely with travel management agencies.
• Supervised logistics and scheduling for external transportation services and visitor activities.

Operations Assistant & General Duties at Amorgion Boutique Hotel (2016-05 – 2018-10)

Promoted from General Duties to Assistant Manager (2018) due to high reliability and performance.

• Assisted the General Manager in daily administrative tasks, scheduling, and staff coordination.
• Supervised facility logistics, including shuttle services, inventory checks, and space quality control.
• Delivered top-tier customer service, handling arrivals, onboarding processes, and local information management.

BSc in Political Science & Public Administration – National and Kapodistrian University of Athens (NKUA)

Diploma in Travel & Tourism – El.KE.DI.M