Nicky Mpotsou

Accomplished Luxury Hospitality & Operations Executive with over 22 years of expertise in hospitality operations, administration, procurement, logistics, and executive guest services. Extensive experience supporting Ultra-High-Net-Worth Individuals (UHNWIs), delivering anticipatory service, operational excellence, and highly personalized guest experiences. Strategic and analytical professional with a strong operational mindset, specializing in business process optimization, Standard Operating Procedures (SOPs), budget management, and cross-functional operations.

Recognized for identifying operational inefficiencies, mitigating risks, and implementing practical solutions that enhance service quality and business performance. A hands-on leader with a proven ability to build trusted relationships, coordinate multidisciplinary teams, and ensure flawless execution in fast-paced luxury environments. Highly proficient in corporate ERP/CRM systems (Pylon), Property Management Software (Optima PMS), and AADEE/myDATA platforms, successfully bridging strategic back-office management with front-facing luxury hospitality operations.

Currently seeking opportunities in Senior Operations, Luxury Villa & Property Management, Executive Office Operations, and Guest Experience Management in Athens.

Back Office & Administration Specialist at Excelsior Food Catering / MMM Supplies (2025-11 – 2026-02)

• Overhauled and restructured back-office operations, eliminating inefficiencies and improving overall administrative performance.
• Managed daily commercial invoicing through AADEE/myDATA while coordinating ERP/CRM integration using Pylon.
• Coordinated procurement activities, supplier communications, and external accounting processes.
• Streamlined administrative workflows, contributing to improved operational efficiency and internal organization.

Interior Operations Manager (Chief Stewardess) at Afroudakis Yachting (2025-04 – 2025-09)

M/Y POLPO (20m Commercial)

• Led the operational transition of the vessel from private ownership to commercial charter operations.
• Developed and implemented operational procedures aligned with commercial yachting standards.
• Managed procurement, supplier negotiations, budgeting, cost control, and cash flow forecasting.
• Coordinated daily operations while ensuring exceptional guest service standards.

Interior Operations Manager (Chief Stewardess) at Afroudakis Yachting (2023-04 – 2024-09)

M/Y INFINITAS (32m Commercial)

• Directed all interior operations for a luxury commercial yacht.
• Managed operational expenditure budgets and provisioning plans.
• Negotiated commercial agreements with more than 18 premium suppliers.
• Coordinated luxury events and represented the vessel during the Mediterranean Yacht Show (MEDYS).
• Maintained exceptional guest satisfaction through anticipatory service and operational excellence.

Housekeeping Assistant Manager at Lighthouse, Brown Hotels Group (2022-11 – 2023-03)

• Supervised daily housekeeping operations for a team of more than 10 employees.
• Optimized departmental workflows and room turnaround efficiency.
• Utilized Optima PMS for occupancy management, maintenance coordination, and quality control.
• Worked closely with Front Office to ensure seamless guest experience.

Manager's Assistant (2nd Stewardess) (2017-06 – 2022-09)

M/Y ADORA (62m Strictly Private)

• Provided executive operational support aboard a private superyacht serving Ultra-High-Net-Worth Individuals.
• Maintained strict confidentiality while delivering premium anticipatory guest service.
• Managed luxury inventory, quality standards, and departmental logistics.
• Applied established Standard Operating Procedures (SOPs) ensuring flawless daily operations.

F&B Premium Services Specialist at Tier et Tout Fine Dining (2013-09 – 2016-04)

• Coordinated logistics and operations for executive business lunches, fine dining events, and large-scale corporate functions.
• Managed premium service delivery for events hosting up to 150 guests.
• Ensured seamless coordination between service teams and event planning.

Front Office & Guest Relations Officer at Karyatis Resort (2008-10 – 2013-05)

• Managed front desk operations including check-ins, room allocation, reservations, and guest assistance.
• Performed administrative duties including expense tracking and office correspondence.
• Maintained high guest satisfaction through professional customer service.

Shift Leader / Guest Relations at Mare Paradiso All-Day Café-Restaurant (2002-04 – 2008-08)

• Progressed from Assistant to Shift Leader through consistent performance.
• Supervised daily restaurant operations and staff scheduling.
• Coordinated procurement receiving, workflow organization, and guest relations.
• Ensured efficient floor management and customer satisfaction.

Interior Operations Manager (Chief Stewardess) at Afroudakis Yachting (2016-05 – 2016-08)

M/Y INSIGNIA (56m)

• Established the complete operational framework of the Interior Department.
• Developed departmental SOPs and structured staff training procedures.
• Standardized operational processes and service protocols from the ground up.

Diploma in Hotel Management – Le Monde, Institute of Hotel & Tourism Management (2022-10)