Efstratios Stratis

Strategic and hands-on IT Leader with over 28 years of experience managing global IT operations and leading high-performing teams across EMEA, APAC, and the Americas. Proven track record in IT strategy, IT Service Management, Infrastructure Design, Cybersecurity Best Practices, Vendor and Budget management, Regulatory Compliance, and Digital Transformation initiatives.

IT Service Delivery & Governance Manager - UNISYS for UNILEVER Greece – Global Tech Foundation Services (6 month Contract)

(2025-11 - 2026-04)

Global-facing IT service delivery role supporting enterprise-wide digital transformation and standardized IT services across multiple business units. Acting as the on-site liaison between business users and global IT teams to ensure alignment with corporate IT standards, SLAs, and service governance frameworks (ITIL).

• Lead IT service delivery and governance, ensuring alignment with business objectives, SLAs, KPIs, and ITIL standards.
• Act as the bridge between local business needs and global IT service owners, improving service alignment and user experience.
• Drive process harmonization and elimination of local IT deviations, improving operational efficiency and compliance with global standards.
• Coordinate on-site technical activities in collaboration with central IT teams.
• Serve as escalation point for incidents, problems, and service issues, ensuring timely resolution and SLA adherence.
• Promote adoption of enterprise digital automation, self-service platforms and Nexthink reducing ticket volumes and improving user autonomy.
• Provide structured feedback to global IT teams to enhance service performance, digital experience, and continuous improvement initiatives.
• Support governance and compliance with corporate IT policies, vendor coordination, and service performance reviews.

Global IT Manager - RNA Analytics Ltd - England, UK

(2017-12 - 2025-05)

• Led and scaled global IT operations across seven international locations.
• Managed a team of five engineers across regions, ensuring 24/7 support and high availability of IT services.
• Oversaw infrastructure and system administration across hybrid environments including M365, Azure, Intune, AD, Exchange, RDS, and Google Workspace.
• Spearheaded cybersecurity initiatives, including internal audits, policies, procedures, DRP and BPC plans development, and achieving Cyber Essentials Plus certification.
• Conducted global user awareness training and executed vulnerability/penetration testing.
• Migrated legacy infrastructure to the cloud, built disaster recovery environments with AVD, and implemented Dynamics 365 (Customer Service, Sales, and Marketing).
• Managed IT budgets, vendors, licensing, asset inventory, and strategic roadmaps aligned with business goals.

IT Manager - Telecom Solutions - England, UK

(2015-12 - 2017-08)

• Managed daily IT operations, systems administration, and end-user support (1st–3rd line).
• Administered O365 and CRM systems, enhancing operational efficiency and access control.
• Led successful CRM implementation that increased sales by 40%.
• Managed IT budgets, vendor negotiations, and oversaw IT security and telecom systems.

Managing Director - Growth IT Technology - Athens, Greece

(2004-10 - 2015-09)

• Led strategic IT project planning and delivery for clients across industries.
• Implemented innovative solutions that resulted in an 80% increase in revenue and client base growth.
• Directed technical teams in delivering IT infrastructure, application, and security services.

Global IT Manager - Nokia - Greece, Cyprus, Bulgaria, Serbia, Montenegro

(1998-08 - 2004-09)

• Managed IT operations across multiple countries, supporting 1,400 users by 2004.
• Oversaw IT budget, licensing, and vendor management.
• Provided comprehensive 1st–3rd line support.
• Led one of Greece’s first SAP R/3 implementations, significantly enhancing operational efficiency.

Systems Administrator - Infolab SA - Athens, Greece

(1996-06 - 1998-07)

• Handled day-to-day IT requirements, including software/hardware support and client-side technical troubleshooting.
• Installed networks, configured systems, and supported external clients.

BSc - Computer Science & Computer Engineering - University of LaVerne, California, USA