Efterpi Tsitsipa

Experienced hospitality professional with more than 15 years in hotel operations, reservations, and guest services. Strong background in boutique and lifestyle hotels, combining hands-on management with team leadership and guest-focused service. Skilled in daily operations, reservations, pre-openings, and staff training, with additional experience in sales support and distribution. Known for a practical approach to problem-solving and a passion for delivering high-quality guest experiences.

Operations & Reservations Manager at Play Hotels Greece (2022-10 – 2025-09)

• Managed reservations and operational functions across three properties.
• Led the pre-opening of two hotels, including system implementation, SOPs, and team setup.
• Worked alongside the General Manager in overseeing daily operations and shared decision-making, while managing specific operational areas independently.
• Oversaw recruitment, training, and supervision of staff.
• Served as key liaison between ownership and hotel teams, contributing to both strategic and operational planning.
• Supported sales initiatives and distribution strategy.

Reservations Manager at Melo Athens (2022-12 – 2024-07)

• Handled daily reservations, guest communication, and OTA management.
• Collaborated with operations team to maintain service quality throughout the guest journey.
• Contributed to sales and OTA performance through effective reservations management.

Project Coordinator & Operations Support at Eden Kythira Hotel (2022-10 – 2024-01)

• Assisted the pre-opening phase, setting up booking systems, SOPs, and initial sales processes.
• Served as part of the operations management team during the hotel's first season, supporting daily functions and ensuring smooth service delivery.
• Supported sales activities and acted as communication link between developers and the on-site operational team.

Hotel Manager at Shila Athens Hotel (2021-06 – 2022-04)

• Held overall responsibility for daily hotel operations.
• Coordinated all departments to deliver consistent, high-level service.

Front Office & Reservations Supervisor at Shila Athens Hotel (2020-01 – 2021-06)

Front Office & Reservations Agent at AthensWas Hotel (2015-04 – 2020-01)

Restaurant Manager at Perivolas Traditional Houses (2014-04 – 2014-10)

MSc in Hospitality Management – University of the Aegean (2007 – 2009)

BSc in Tourism Business Administration – TEI of Epirus (2000 – 2006)