Front Office Secretary / Reception at Asklipios Medical Diagnostic Center (2026-03 – Present)
- Manage front-office operations in a high-volume environment, assisting approximately 60–70 patients and handling around 100 calls daily.
- Schedule appointments according to doctor, technician and service availability; handle patient enquiries, calls, emails and payments.
- Coordinate with doctors, technicians and departments to ensure smooth daily operations.
- Prepare online medical prescriptions based on information provided by doctors.
- Use SLIS and Infomed systems and work rotating morning/afternoon shifts (07:00–15:00 / 14:00–22:00).
- Independently manage reception during periods between shift changes.
Property Operations at Short-Term Rental / Guest Accommodation Operations (2024-03 – 2026-02)
- Independently managed the complete operation of a short-term guest accommodation property.
- Managed reservations, pricing and availability through Airbnb and Booking.com, using WebHotelier.
- Managed guest communication, check-ins/check-outs, requests, complaints and guest reviews.
- Coordinated external cleaning and maintenance services and managed booking-related payments.
- Managed day-to-day accommodation operations independently, including automated guest access where appropriate.
Receptionist at Zeus Is Loose Hostel (2023-09 – 2024-03)
- Worked rotating morning, afternoon and night shifts, independently managing assigned reception duties.
- Handled check-ins, check-outs, reservations, emails and telephone enquiries through Booking.com and Hostelworld.
- Processed cash and card payments and handled guest requests, complaints and operational issues.
- Coordinated with housekeeping and maintenance and performed night closing and opening procedures.
Morning Shift Receptionist at Colors Hotel (2023-01 – 2023-07)
- Managed morning front-office operations, including check-ins, check-outs, reservations, calls, emails and payments.
- Coordinated with housekeeping to ensure rooms were ready for incoming guests and with maintenance regarding room/facility issues.
- Communicated directly with hotel owners regarding daily operations.
- Managed supplies and material orders across all departments, collecting requirements and placing orders.
- Used Protel hotel operating software.
Night Auditor at Imperial Palace Hotels (2022-06 – 2022-12)
- Independently managed the hotel's overnight audit operation using OPERA.
- Reconciled financial registers from reception, restaurants and rooftop bar; verified receipts, cash and card transactions.
- Prepared and reviewed night-audit reports, completed daily financial closing and prepared operations for the morning shift.
Receptionist at Hotel Brain / Antigon Urban Chic Hotel 5★ (2020-03 – 2022-05)
- Initially worked remotely during COVID-19, managing reservations and guest communications through Booking.com and Expedia.
- Managed check-ins, check-outs, reservations, payments, emails and telephone enquiries after returning to hotel operations.
- Coordinated with housekeeping and maintenance, handled guest complaints and performed night audit independently.
- Used Pylon and processed hotel invoices through SoftOne during night shifts.
- Trained new receptionists in Pylon through Zoom and Microsoft Teams.
Receptionist at Park Hotel (2016-10 – 2020-02)
- Worked across morning, afternoon and night shifts, including independent overnight reception and regular night audits.
- Managed check-ins, check-outs, reservations, emails, telephone enquiries and cash/card reconciliation.
- Managed group bookings, including school trips and international groups.
- Personally handled corporate client arrangements, communicating with companies and establishing fixed room rates.
- Assisted international guests with restaurant, entertainment and sightseeing recommendations and arranged restaurant/museum bookings.
- Used Ermis, later Protel, for hotel operations.
Receptionist → Hotel Operations Coordinator at Grand Victoria Hotel (2012-03 – 2016-10)
Seasonal hotel position, working each year from spring opening through September/early October. Started in front-office reception and progressively assumed broader operational responsibilities. During the final season, coordinated daily operations across restaurant, pool bar, bar, housekeeping and suppliers.
- Coordinated approximately 20–25 employees and managed staffing requirements.
- Coordinated housekeeping, maintenance, suppliers, deliveries and stock; personally handled hotel supply ordering.
- Addressed guest issues and operational problems and communicated with management/owners; used Ermis hotel software.
Head Waiter → Shift Leader at Meet Me Restaurant (2010-09 – 2012-03)
- Progressed to Shift Leader after the first year and coordinated approximately 5–6 employees per shift.
- Worked with the Head Chef on daily specials and communicated information to the service team.
- Maintained a hands-on approach while leading the team and supporting daily restaurant operations.
Waiter → Head Waiter at Omilos Restaurant (2008-10 – 2010-09)
- Progressed from Waiter to Head Waiter during the final year and supported the smooth operation of the restaurant service team.
Waiter at Macedonia Palace (2007-04 – 2008-09)
- Performed waiter and customer-service responsibilities within the hotel restaurant operation.
