Michalis Ilin

Hospitality professional with 15+ years of hotel experience across front-office operations, guest services, reservations, night audit and wider hotel operations. Experienced across morning, afternoon and night shifts, including independent overnight operations and financial closing. Strong background in guest relations, group and corporate bookings, online booking platforms, cash handling, staff training and coordination of housekeeping, maintenance, suppliers and other hotel departments.

Hands-on, adaptable and comfortable working independently in busy international environments. Greek and English — fluent; Russian — very good. Seeking opportunities in the Norwegian hospitality and tourism sector, particularly Front Office, Guest Services, Night Audit and Hotel Operations.

Front Office Secretary / Reception at Asklipios Medical Diagnostic Center (2026-03 – Present)

• Manage front-office operations in a high-volume environment, assisting approximately 60–70 patients and handling around 100 calls daily.
• Schedule appointments according to doctor, technician and service availability; handle patient enquiries, calls, emails and payments.
• Coordinate with doctors, technicians and departments to ensure smooth daily operations.
• Prepare online medical prescriptions based on information provided by doctors.
• Use SLIS and Infomed systems and work rotating morning/afternoon shifts (07:00–15:00 / 14:00–22:00).
• Independently manage reception during periods between shift changes.

Property Operations at Short-Term Rental / Guest Accommodation Operations (2024-03 – 2026-02)

• Independently managed the complete operation of a short-term guest accommodation property.
• Managed reservations, pricing and availability through Airbnb and Booking.com, using WebHotelier.
• Managed guest communication, check-ins/check-outs, requests, complaints and guest reviews.
• Coordinated external cleaning and maintenance services and managed booking-related payments.
• Managed day-to-day accommodation operations independently, including automated guest access where appropriate.

Receptionist at Zeus Is Loose Hostel (2023-09 – 2024-03)

• Worked rotating morning, afternoon and night shifts, independently managing assigned reception duties.
• Handled check-ins, check-outs, reservations, emails and telephone enquiries through Booking.com and Hostelworld.
• Processed cash and card payments and handled guest requests, complaints and operational issues.
• Coordinated with housekeeping and maintenance and performed night closing and opening procedures.

Morning Shift Receptionist at Colors Hotel (2023-01 – 2023-07)

• Managed morning front-office operations, including check-ins, check-outs, reservations, calls, emails and payments.
• Coordinated with housekeeping to ensure rooms were ready for incoming guests and with maintenance regarding room/facility issues.
• Communicated directly with hotel owners regarding daily operations.
• Managed supplies and material orders across all departments, collecting requirements and placing orders.
• Used Protel hotel operating software.

Night Auditor at Imperial Palace Hotels (2022-06 – 2022-12)

• Independently managed the hotel's overnight audit operation using OPERA.
• Reconciled financial registers from reception, restaurants and rooftop bar; verified receipts, cash and card transactions.
• Prepared and reviewed night-audit reports, completed daily financial closing and prepared operations for the morning shift.

Receptionist at Hotel Brain / Antigon Urban Chic Hotel 5★ (2020-03 – 2022-05)

• Initially worked remotely during COVID-19, managing reservations and guest communications through Booking.com and Expedia.
• Managed check-ins, check-outs, reservations, payments, emails and telephone enquiries after returning to hotel operations.
• Coordinated with housekeeping and maintenance, handled guest complaints and performed night audit independently.
• Used Pylon and processed hotel invoices through SoftOne during night shifts.
• Trained new receptionists in Pylon through Zoom and Microsoft Teams.

Receptionist at Park Hotel (2016-10 – 2020-02)

• Worked across morning, afternoon and night shifts, including independent overnight reception and regular night audits.
• Managed check-ins, check-outs, reservations, emails, telephone enquiries and cash/card reconciliation.
• Managed group bookings, including school trips and international groups.
• Personally handled corporate client arrangements, communicating with companies and establishing fixed room rates.
• Assisted international guests with restaurant, entertainment and sightseeing recommendations and arranged restaurant/museum bookings.
• Used Ermis, later Protel, for hotel operations.

Receptionist → Hotel Operations Coordinator at Grand Victoria Hotel (2012-03 – 2016-10)

Seasonal hotel position, working each year from spring opening through September/early October. Started in front-office reception and progressively assumed broader operational responsibilities. During the final season, coordinated daily operations across restaurant, pool bar, bar, housekeeping and suppliers.

• Coordinated approximately 20–25 employees and managed staffing requirements.
• Coordinated housekeeping, maintenance, suppliers, deliveries and stock; personally handled hotel supply ordering.
• Addressed guest issues and operational problems and communicated with management/owners; used Ermis hotel software.

Head Waiter → Shift Leader at Meet Me Restaurant (2010-09 – 2012-03)

• Progressed to Shift Leader after the first year and coordinated approximately 5–6 employees per shift.
• Worked with the Head Chef on daily specials and communicated information to the service team.
• Maintained a hands-on approach while leading the team and supporting daily restaurant operations.

Waiter → Head Waiter at Omilos Restaurant (2008-10 – 2010-09)

• Progressed from Waiter to Head Waiter during the final year and supported the smooth operation of the restaurant service team.

Waiter at Macedonia Palace (2007-04 – 2008-09)

• Performed waiter and customer-service responsibilities within the hotel restaurant operation.

High School Graduate / Secondary Education