George Spiropoulos

Accomplished luxury hospitality professional with 20+ years of international experience in 5-star hotels, resorts, and private clubs across Europe. Recognized for curating exceptional guest experiences, managing elite clientele, and leading high-performing multicultural teams that consistently exceed Forbes and Leading Hotels of the World (LHW) standards. Combines refined service artistry with operational leadership, emotional intelligence, and a reputation for discretion, poise, and delivering results under pressure.

Guest Relations Manager at Elix Marbella Collection Five Star Resort (2025-07 – 2025-10)

• Directed daily Guest Relations and Front Office operations, supervising a multicultural team.
• Acted as Manager on Duty (MOD), overseeing guest satisfaction and incident resolution.
• Implemented SOPs for VIP handling, communication, and service recovery, raising satisfaction from 62.7% to 98.09%.
• Coordinated personalized VIP itineraries, events, and off-site excursions.
• Delivered high-touch welcome and farewell experiences aligned with property's luxury philosophy.
• Coordinated all guest requests inside and outside the hotel, including yacht transfers, restaurant reservations, and bookings, ensuring seamless VIP experiences.

Safety & Guest Service Supervisor at NYX Esperia Palace Five Star Hotel by Leonardo (2023-06 – 2025-05)

• Led security operations and guest-facing services in a luxury 5-star environment.
• Provided VIP escort services and concierge-style support.
• Maintained safety protocols, risk assessments, and emergency coordination.
• Supported front-of-house operations, ensuring service consistency during peak occupancy.

Guest Experience Executive at Interalpen Five Star Luxury Hotel (2019-10 – 2022-03)

• Delivered bespoke service for high-profile leisure and corporate guests.
• Coordinated cross-departmental service excellence with F&B, Spa, and Front Office teams.
• Achieved 98% satisfaction on Medallia scores through personalized guest interactions.
• Trained seasonal staff on communication etiquette, operational standards, and local knowledge.

Concierge at Grand Hotel Des Bains Kempinski Five Star Luxury Superior (2017-10 – 2019-02)

• Delivered impeccable concierge and guest relations service for UHNW and celebrity clientele.
• Crafted fully bespoke itineraries, including private chauffeurs, exclusive experiences, and VIP access.
• Supported junior concierge colleagues in providing anticipatory, world-class service.
• Curated exclusive itineraries with private chauffeurs, winter-sports guides, and VIP services.

Doorman / Welcome Host at Loulou's VIP Members Club (2016-11 – 2017-08)

• Managed elite-member access and privacy, balancing hospitality and security.
• Delivered personalized welcomes for VIP guests and coordinated special requests.

Assistant Concierge at St. Ermin's Four Star Hotel Marriott Autograph Collection (2013-10 – 2016-09)

• Managed 500+ guest itineraries annually with 98% satisfaction rate.
• Assisted VIP arrivals and cross-departmental coordination for peak efficiency.
• Collaborated with F&B, housekeeping, and front desk to ensure seamless guest experiences.

Concierge at The Cavendish Four Star Superior Hotel (2010-09 – 2013-07)

• Curated dining, entertainment, and transport arrangements for international guests.
• Maintained detailed guest profiles to anticipate needs and enhance repeat visits.
• Developed local partnerships to provide exclusive guest experiences.

Special Events Captain at Claridges Five Star Ultra Luxury Hotel (2006-11 – 2010-04)

• Led luxury weddings, corporate galas, and high-profile events.
• Trained junior staff on precision, etiquette, and discreet service excellence.
• Coordinated VIP guest logistics during events, ensuring flawless, personalized service.

Guest Relations at Royal Myconian Collection Five Star Luxury Resort (2006-04 – 2006-09)

• Welcomed VIP guests, coordinated experiences, and managed feedback in high-demand resort.
• Welcomed VIP guests and coordinated personalized resort experiences.
• Managed guest feedback to maintain high satisfaction levels.
• Arranged bespoke excursions and leisure activities tailored to individual guest preferences.

Banqueting & Conference Captain at The Dorchester Five Star Ultra Luxury (2002-10 – 2006-02)

• Oversaw high-profile conferences and VIP events; collaborated across departments to ensure service perfection.
• Delivered flawless service for high-profile conferences and VIP events.
• Coordinated closely with multiple departments to ensure seamless guest experiences.

BA in Tourism & Event Management – University of Westminster

High School Diploma – Otto Hahn Gymnasium