Liliane Dounas
Guest Experience & Operations Coordinator | VIP Client Relations
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Σχετικά
Franco-Greek hospitality and tourism professional with 12 years of hands-on experience in premium, fast-paced environments and VIP client service. Specialized in on-site operational supervision and execution, direct interaction with international clientele, and coordination of high-demand operations during peak periods. Recognized for ensuring smooth operations, discretion, and the delivery of tailor-made guest experiences.
Εμπειρία
Guest Experience & Operations - Horizon Yachts | Milos Adventures | Thalassitta | Travel Me To Milos - Milos, Greece
(2014 - 2025)
- Delivered personalized VIP guest experiences for international clientele in fast-paced, high-demand environments
- Hosted and engaged directly with guests, ensuring seamless service and high satisfaction
- Presented cultural, historical, and local insights in French and English
- Guided guests through activities, excursions, and on-site experiences
- Built strong client relationships, consistently recognized through 5* reviews
- Coordinated daily operations across multiple environments (on-site & field-based)
- Managed real-time problem solving and logistics during peak periods
- Acted as key liaison between clients, teams, suppliers, and service providers
- Organized transportation, bookings, and tailored guest itineraries
- Ensured smooth execution of activities and guest flow
- Coordinated fleet-related operations, provisioning, and technical follow-up
- Maintained operational spaces, reception areas, and logistics organization
- Collaborated within small, dynamic teams (2–4 members) requiring adaptability and efficiency
- Supported multi-environment operations (sailing yachts, catamarans, motorboats)
- Designed and delivered tailored high-end guest experiences
- Provided guided tours and storytelling for international clients
- Delivered services for diverse audiences including cruise passengers, media, and production teams (e.g. Celestyal Cruises)
- Recognized by international media and featured in guest experience reviews (e.g. Ellen Carpenter, Nylon NY)
Εκπαίδευση
BA - Graphic Design - AKTO College
3rd High School of Palaio Faliro
Lycée Franco-Hellénique Eugène Delacroix, Athènes (French section)
