Ioanna Mantzafleri

Hospitality operations professional with progressive leadership experience across luxury and 5-star hotel environments, combining hands-on operational management with team development, service quality and process improvement.

Currently Housekeeping

Manager at Aulus Lindos, Curio Collection by Hilton / Domes Resorts, leading the housekeeping operation of a 188-room luxury resort. Experienced in workforce planning, room readiness, quality assurance, SOP implementation, team performance, cross-department coordination, service recovery and operational controls. Brings an entrepreneurial background and a practical, systems-driven management approach focused on structure, accountability, consistency and guest experience.

Housekeeping Manager - Aulus Lindos - Curio Collection by Hilton | Domes Resorts - Rhodes, Greece

(2026-06)

• Lead the housekeeping operation of a 188-room luxury resort, coordinating room attendants, supervisors, housemen and public-area teams while balancing occupancy, arrivals, departures and operational priorities.
• Translate luxury hotel standards into daily execution through structured inspections, follow-up controls and clear accountability, identifying quality gaps and driving corrective action before they affect the guest experience.
• Manage operational pressure and resource constraints by reallocating people, priorities and departmental resources to protect room readiness and service continuity during peak periods.
• Develop and implement operational controls and SOPs covering workflows, room readiness, linen management, equipment, guest requests and departmental standards.
• Coordinate closely with Front Office, Engineering and other departments to resolve room-status issues, maintenance requirements, guest requests and operational bottlenecks.
• Strengthen team performance through coaching, feedback and on-the-job training; manage service recovery and recurring issues through root-cause follow-up.

Housekeeping Manager - Atrium Prestige Thalasso Spa & Villas - Rhodes, Greece

(2023-05 - 2026-05)

• Managed daily housekeeping operations across guest rooms, public areas and hotel facilities within a luxury 5-star environment.
• Led recruitment, onboarding, scheduling, coaching and performance evaluation of housekeeping personnel.
• Conducted quality inspections, established daily operational priorities and implemented SOPs to improve consistency and departmental efficiency.

Assistant Housekeeping Manager - Rodos Village Beach Hotel & Spa | Mitsis Hotels - Rhodes, Greece

(2022-01 - 2023-12)

• Managed team performance, coaching, daily/weekly schedules and task allocation in line with operational priorities.
• Supervised guest floors and common areas and coordinated room status to ensure accurate, timely release of ready rooms.

Owner & Manager - Event Planning - Ludic Event Planning - Volos / Athens, Greece

(2020-01 - 2023-12)

• Managed end-to-end event operations from client requirements and concept development through execution.
• Coordinated suppliers, personnel, logistics, budgets and on-site operations while managing operational risks and deadlines.

Owner & Operator - Cleaning Services - Ecological Cleanings - Greece

(2009-01 - 2019-12)

• Founded and operated a nationwide cleaning-services business, gaining direct experience in entrepreneurship, workforce management and operational control.
• Directed daily operations, recruitment, training, task allocation, procurement, quality-control procedures and operational documentation.

Pool Bar Manager / Head Waitress - Valis Resort - Volos, Greece

(2005-01 - 2011-12)

Secretary - European Programs Support - University of Thessaly

(2005-01 - 2011-12)

Degree - Agriculture - TEI of Epirus