Konstantia Tondou

Long experience in customer support, sales as well as in sales and shop management. I have worked in various departments in one of the most established telecommunications group of companies in Greece, Ote-Cosmote. I have served the company as customer and sales advisor, and as a sales and shop manager.

I have successfully promoted products and services of my company, and I have coached, monitored and managed groups of salespeople.

I have dealt with various and complex situations as far as customer issues and complaints are concerned, which has helped me shape an intuitive customer-centric mindset, and a customer-friendly mentality. Iam resilient, resourceful and always go above and beyond to find the possible optimal solutions to a situation. I believe very much in long term mutually beneficial relationships between customers and companies as it is the only way to ensure the sustainability of an organization and at the same time help its people to become better professionals.

• June 2022-present

Organization : TTEC-Booking.com

 Duties : Customer care agent –Travel agent

Handling reservations platform, resolving tickets, according company’s procedures and handling complaints and disputes for owners and guests.

Dates : 2016-2018

Organization : OTE (Hellenic Telecom Organization)

Duties : Store Manager

- Maximising profitability and meeting sales targets.

• Liaising with area sales manager and headquarters.
• Maintaining statistical and financial records.
• Ensuring compliance with health and safety legislation.
• Dealing with customers’ queries and complaints in a professional manner.
• Supervising, motivating and appraising staff.
• Planning, organizing and controlling overall procedures of the store.

•  Dates : 2014-2016

Organisation : OTE (Hellenic Telecom Organization)

Duties : Sales Manager

- Supervising and managing a team of 8 salespeople,

providing support, motivation and targets.

• - Ensuring of the team’s constant up-to-date status 

as far as products, services and corporate procedures were concerned.

• Providing optimal solutions and alternatives to customers.
• Managing weekly and monthly goals and priorities.

-Daily reporting to the area sales manager.

• Dates : 2006-2014

Organisation : OTE (Hellenic Telecom Organization)

Duties : Sales consultant and Customer Care Representative

- Promoting/selling company products and services  aiming to achieve and exceed monthly commercial targets.

-Customer support by providing helpful information,

answering questions, and resolving complaints.

- Processing orders and transactions.

- Collecting and analyzing customer feedback.

 

Ba in Business Administration (Finance pathway) : London Guildhall University (1998-2002)

German language and Literature (National Kapodistrian University of Greece-currently studying)