Lili Ro

Highly accomplished and versatile Executive Assistant with over 20 years of experience providing top-tier administrative support, complex project coordination, and C-level assistance within multinational corporate environments. Proven track record in meticulous calendar management, global travel logistics, and proactive gatekeeping. Trusted liaison adept at handling highly confidential information, managing budgets, and streamlining executive operations under pressure.

Travel & Guest Services/ Tour Operations Support at JOY TOURS (2024-07 – Present)

• Managed complex daily schedules, domestic/international logistics, and activity programs for inbound clients.
• Handled high-volume communications, resolving scheduling conflicts and client inquiries with premium service standards.
• Coordinated with local vendors, transportation networks, and venues to ensure seamless execution of events.

Administrator Panel – Global Group Insights at BIC VIOLEX (2018-09 – 2024-06)

• Managed procurement operations, including creating, reviewing, and validating Purchase Orders (POs) and vendor invoices.
• Coordinated cross-functional internal and external panels across 5 major business divisions, managing stakeholder alignment.
• Monitored KPIs and performance metrics for 170+ panelists; extracted raw data to prepare analytical C-level reports.
• Led weekly operational coordination meetings to establish priorities, track task progress, and realign deliverables.

R&D Administration Assistant at BIC VIOLEX (2007-05 – 2018-09)

• Calendar & Travel Management: Coordinated complex international travel arrangements, itineraries, accommodation bookings, and expense reporting for senior executives and stakeholders using Concur.
• Meeting & Event Coordination: Organized executive meetings, workshops, team-building activities, and international visitor schedules, ensuring seamless planning and execution.
• Financial & Administrative Support: Managed departmental budgets, invoice processing, daily financial reporting, and the administration of confidential documents, including Non-Disclosure Agreements (NDAs).
• Onboarding Coordination: Supported the onboarding of new employees by coordinating workstation setup, equipment allocation, and orientation activities.
• Office Operations & Vendor Management: Oversaw visitor logistics, courier services, office supplies, and communication with external vendors to ensure smooth day-to-day operations.
• Operational Continuity & Problem Solving: Acted as a key administrative support partner, contributing to issue resolution and ensuring continuity of R&D operations in fast-paced and challenging situations.

French Language Teacher at Foreign Languages School SAKKA (2004-11 – 2007-06)

Designed structured, objective-led plans for diverse groups; honed strong communication, presentation, and mentoring skills.

Administrative Assistant – Athens Olympic Games 2004 at STEFI Productions S.A. (2004-05 – 2004-11)

Managed fast-paced administration for international media teams, coordinating logistics, travel, and contracts under tight deadlines.

Executive Assistant & Marketing Administration at MATOU FRANCE / CARREFOUR FRANCE (2000 – 2004)

• Provided comprehensive executive support to senior management, acting as the primary liaison for stakeholders.
• Structured calendar scheduling, prepared corporate presentations, and monitored department procurement budgets.

Postgraduate Degree in Business Administration & Marketing – Universite de Caen, Basse-Normandie, France (2000 – 2001)

Bachelor's Degree in Business Administration – Universite de Caen, Basse-Normandie, France (1997 – 2000)