Popi Azapovic

Customer-focused sales professional with 8 years of retail experience, including 5 years in luxury jewelry sales. Strong communication and relationship-building skills, experienced in serving customers, achieving sales targets, and working with premium products. Currently studying Psychology and seeking a fully remote Customer Success, Sales Support or E-commerce position.

Sale associate at Everywhere (2026-03 – Present)

Luxury Jewelry Sales, 5 Years - Sales of gold and silver jewelry - Customer service and relationship management - Luxury product consulting - Achieving sales targets - Cash handling and POS systems - After-sales customer support Retail Sales Associate - Hot Fashion - Customer service - Retail sales - Merchandising - Stock management - Teamwork Retail Sales Associate - Cosmos - Customer assistance - Product presentation - Sales support - Daily store operations

• Developed and maintained strong client relationships, consistently exceeding sales targets by 20% through consultative selling techniques.
• Conducted in-depth product presentations and needs assessments to tailor solutions that increased customer satisfaction and loyalty.
• Collaborated with cross-functional teams to streamline sales processes, resulting in a 15% reduction in sales cycle time.
• Maintained up-to-date knowledge of industry trends and competitor offerings to advise customers effectively.
• Conducted product demonstrations to educate customers and boost sales conversion rates.
• Resolved customer complaints promptly, ensuring satisfaction and retention.
• Collaborated with team members to create a welcoming and organized store environment.
• Effectively managed inventory and merchandising to optimize product visibility and sales.
• Utilized point-of-sale systems to process transactions accurately and efficiently.
• Developed strong client relationships to drive repeat business and increase customer lifetime value.
• Consistently exceeded monthly sales targets by delivering exceptional customer service and product knowledge.

Psychology – Wrhrexam university (2024-10)