Ανδριάνα Θεοδωροπούλου

Processing, modifying and cancelling reservations via telephone, e-mal or PMS and OTA platforms (booking, Expedia) Promptly responding to guest inquiries and providing information on rates, amenities and availability Managing deposits, charges, invoicing and payment verification in accordance to the hotel policy

Reservations Officer at Anax Resort & Spa (2026-04 – 2026-08)

• Processing, modifying and cancelling reservations via telephone, e-mal or PMS and OTA platforms (booking, Expedia)
• Promptly responding to guest inquiries and providing information on rates, amenities and availability
• Managing deposits, charges, invoicing and payment verification in accordance to the hotel policy
• Informing the front desk and relevant departments of special guests’ requests
• Supporting the reception desk during peak hours

Front Office Agent at Thalatta Seaside Hotel (2025-04 – 2025-09)

• Supervising, motivating front office agents, allocating tasks and ensuring smooth shift transitions
• Acting as a point person for guest requests, complaints, and inquiries, ensuring prompt and professional resolution for a positive experience.
• Check-in/check-out processes, managing cash handling, and ensuring compliance with hotel policies and procedures.
• Driving sales by promoting hotel services, facilities, and up-selling opportunities.
• Briefing staff on VIPs or events, provide feedback to the Front Office Manager, and reviewing shift reports.
• Maintaining high appearance and service standards, ensuring team knowledge of rates and promotions, and adhering to security protocol

Shift Leader at SWOT Hospitality, Candy Candy store (2024-03 – 2024-09)

• Assigning duties to specific employees based on role and skills
• Supervising employees and assisting with tasks as necessary
• Conducting performance reviews and sharing feedback with both upper management and team members
• Training new and current team members on tasks
• Handling customer issues and managing conflicts
• Adhering to company policies and health, safety and employment standards
• Monitoring and ordering
• Performing monthly inventory

Front Office Agent at Smy Orizontes & Villas Hotel (2023-04 – 2023-10)

• Welcoming guests
• Responsible for all guest check-in and check-out procedures
• Collecting payments for room charges and incidentals
• Register and confirm guest information, including allergies and food preferences
• Communication with all departments including housekeeping, restaurant, bellboys and maintenance staff as required
• Resolving guest requests or complaints
• Implementing Concierge duties
• Performing routine daily tasks
• Complying with the hotel operating procedures

Spa Reception & Operation Control at Vasia Resort & Spa (2022-03 – 2022-10)

• Appointment scheduling
• Billing
• Sales and Customer Service
• Complaint solving
• Control of company standards following (with regards to the guests and staff)

Event Sales Coordinator at Foodies Events & Catering, a member of nice n easy group of companies (2019-06 – 2021-11)

• Event sales i.e.: weddings, baptisms, company events
• On the spot event management
• Income- expenses control and reporting

Cost & Quality Controller at Foodies Events & Catering, a member of nice n easy group of companies (2019-06 – 2021-11)

• ERP use, invoicing and implementing buying process
• Expenses and sales control
• Accounting keeper
• Preparation and implementation of Quality Standards, based on HACCP regulations, ISO 9001 & 22000
• Sales and Marketing coordinator

Executive Assistant to the GM at Astir Odysseus Resort & Spa (2016-02 – 2016-11)

F&B Coordinator- Sales Coordinator at Mediterranean Beach Hotel* (2013-03 – 2013-11)

• F&B Departments operation, planning and implementation
• Preparing and submitting all events and group offers to collaborators
• Formatting functions, informing all relevant departments, and following up implementation and charges
• Leisure and Incentive groups scheduling and informing hotel’s departments

Executive Administrative Assistant at Aldemar Olympian Village and Royal Olympian Hotel*** (2000-03 – 2012-10)

• Office Management
• Year budget drafting
• Monthly and annual statistical data collecting and processing of hotel’s efficiency
• Daily monitoring compliance and delivery of head departments’ operations
• Tracking hotel’s departments daily wages and payroll costs and checking the correct electronic recording of personnel’s presence
• Writing and translating brochures, catalogs and description of the hotel for each department as well as for tour operators and cooperators
• Tour planning in cooperation with travel agencies
• Processing the registration of travel sites Tripadvisor and Holiday check
• Coordinating in the preparation and the processing of conferences and events
• Receptionist tasks during mass arrivals of groups and conferences

MA (M.Sc.) in Tourism Management – University of Derby, UK (1998 – 1999)

BA (B.Sc.) in European Studies – University of Derby, UK (1995 – 1998)