Rolando Blanco

Strategic and results-oriented leader with over 25 years of international experience, including a decade-long career in the United States (2000–2010).

Certified Six Sigma Yellow

Belt with a proven track record of optimizing complex operations and mitigating risks for Fortune 500 companies. Participative leadership style focused on high-performance team building. Process improvement specialist utilizing Six Sigma, Root Cause Analysis (RCA), and Lean.

Expert in Regulatory Compliance (FDA/ISO 9001/13485) and operational integrity. Revenue and efficiency driven, applying professional coaching systems (Mike Ferry) to operational environments. Extensive background in managing critical escalations and high-volume service operations.

Enrollment Specialist at The Liberty Company (2022-01 – 2026-01)

Focused on financial risk mitigation and data integrity within the insurance sector. Responsibilities included auditing institutional records to ensure 100% compliance with strict regulatory frameworks.

• Audited institutional records to ensure 100% compliance with strict regulatory frameworks
• Identified and corrected critical data discrepancies
• Reduced financial exposure and improved operational accuracy

Resolution Specialist & Quality Mentor at Amazon (2016-01 – 2022-01)

Served as the final point of escalation for high-complexity resolutions, protecting brand integrity in critical scenarios. Also acted as Backup Team Manager, utilizing data mining to identify quality gaps.

• Served as final point of escalation for high-complexity resolutions
• Protected brand integrity in critical scenarios
• Acted as Backup Team Manager
• Utilized data mining to identify quality gaps
• Provided KPI-driven mentorship to global teams
• Ensured maintenance of world-class service standards

Quality Control Specialist at Bank of America (2010-01 – 2014-01)

Led efforts to redesign internal workflows to optimize efficiency and exceed Customer Satisfaction (CSAT) targets. Work involved executing rigorous financial audits within high-security, strictly regulated environments.

• Led efforts to redesign internal workflows to optimize efficiency
• Exceeded Customer Satisfaction (CSAT) targets
• Executed rigorous financial audits within high-security environments
• Maintained consistent focus on data integrity
• Ensured process standardization

Service Operations at The Cheesecake Factory (2008-01 – 2009-12)

Optimized operational efficiency and throughput in high-volume, high-pressure environments by applying global excellence and hospitality standards.

• Optimized operational efficiency and throughput in high-volume environments
• Applied global excellence and hospitality standards

Licensed Realtor at Century 21 Maki United (2004-01 – 2008-12)

Managed complex negotiations and inventory under strict US state real estate regulations, focusing on market analysis and client relationship management.

• Managed complex negotiations and inventory
• Worked under strict US state real estate regulations
• Conducted market analysis
• Managed client relationships

Operations & Quality Specialist at Abbott (2000-01 – 2004-12)

Spearheaded quality control protocols for medical device manufacturing under FDA/ISO mandates. Responsible for upholding a 'Zero Defects' benchmark through meticulous process auditing and standardization.

• Spearheaded quality control protocols for medical device manufacturing
• Implemented FDA/ISO mandates
• Upheld 'Zero Defects' benchmark
• Conducted meticulous process auditing
• Ensured process standardization

Associate Degree in Marine Biology – University of Mobile

Specialized Biological Studies – UCR / UNA