B2B Sales & Content Executive at Knowledge S.A. (2022-03 – Present)
- Research and write blog articles on hospitality technology for BookOnCloud and travel and tourism topics for Filoxeno.com.
- Create social media content and visual material for Facebook and Instagram, supporting the promotion of articles and other digital content.
- Contribute to newsletter and social media campaigns for promotional initiatives carried out in collaboration with Chambers, including the Chambers of Halkidiki, Samos and Pella.
- Create website content for hotels and accommodation businesses, adapting copy to each property and its target audience.
- Conduct outbound B2B sales activities for BookOnCloud, contacting hotel professionals and introducing the hotel management software and its benefits.
- Work with an existing prospect database while identifying and adding new hospitality businesses and potential clients.
- Follow up with prospects throughout the sales process and support subscription acquisition and renewals.
- Apply principles of the Sandler Sales Methodology in prospecting, communication and sales conversations.
- Promote website development services to hotels and accommodation businesses, identifying potential clients and presenting solutions tailored to their needs.
- Maintain communication with existing customers regarding subscriptions, renewals and outstanding balances.
- Send account statements and coordinate payment-related communication with clients.
- Build ongoing relationships with customers through regular communication and follow-up.
Website Project Support at Knowledge S.A. (2022 – 2024)
- Acted as a communication point between clients and the website development team during website delivery.
- Presented completed websites to clients and collected feedback, corrections and requested improvements.
- Coordinated client requests with the technical team until final website delivery.
- Developed practical knowledge of website structure, content management and WordPress-based projects.
Customer Service – Hotel Software Support at Knowledge S.A. (2021-07 – 2022-02)
- Provided customer support for hotel management software.
- Assisted hospitality professionals with system-related questions and everyday usage.
- Communicated customer issues and requirements to the appropriate teams.
- Developed strong familiarity with hospitality technology and customer needs.
Store Manager / Sales Associate at Skipper Shop (2020-05 – 2020-09)
- Managed day-to-day store operations and customer service.
- Handled sales, e-shop activities, stock and warehouse management.
- Supported customers throughout the purchasing process.
Content Creator – Internship at Museum of Science & Technology, University of Patras (2017-07 – 2017-08)
- Created educational materials for the Museum of Science & Technology.
