Natassa Karapetrou

Responsible and hard-working with 6 years of strong experience in case management successfully. Also, I have 4 years of experience in customer service and sales.

Fluent

English speaker (Proficiency degree-Michigan C2) in English. Computer literate (ECDL: Windows, Word, Excel, Internet & Outlook, PowerPoint & Access).

Energy Consultant at Alpha Quality Services, Protergia & Voltaerion (2025-03 – Present)

Customer service, sales and leads in CRM.

• Customer service
• Sales management
• CRM leads management

Saleswoman at Cirocco Woman's fashion (2024-03 – 2025-03)

Customer service and sales in clothes.

• Customer service
• Sales in fashion retail

Site Outreach Facilitator at Greek Council of Refugees (GCR) (2019-10 – 2023-10)

Participation in the Program of 'HELIOS' which is funded by (DG HOME)

• Program participation in HELIOS
• Outreach facilitation
• EU funded project experience

Social Scientist at NGO 'PRAKSIS' (2016-08 – 2019-10)

Participation in the Program 'Estia' which is funded by (UN)

• Social science research
• UN funded program participation
• Case management

Call agent at Forthnet & Nova (2015-03 – 2016-06)

Sales in Telecommunications company.

• Telecommunications sales
• Call center operations

Sales & Digital Marketing at LR & Beauty (2014-09 – 2015-02)

Sales & Digital Marketing

• Sales
• Digital marketing

Administrative Assistant at Eydap (2010-06 – 2012-09)

• Administrative support

Certificate in Google Career Certificate – Coursera (2025-06 – 2025-06)

Seminars in Online Branding & Communication – Athens Training center (2024-02 – 2024-02)

Master of Science in Applied Positive Psychology and Coaching Psychology – University of East London (2022-06 – 2022-06)

Diploma in Positive Integrative Coaching, Life Coaching – E.TH.E.PSY (2021-10 – 2021-10)

Diploma in Counseling and Professional Orientation – University of Mytilene (2020-02 – 2020-02)

Bachelor of Science in Sociology – Panteion University of Social and Political Sciences (2014-06 – 2014-06)