Madelin Andre Ramirez Baten

Professional with more than 7 years of experience in process monitoring, information analysis, and compliance with operational guidelines.

Experience in data validation, document review, and case follow-up, ensuring accuracy and adherence to established regulations. Noted for organization, attention to detail, and ability to manage sensitive information. Committed to transparency, proper use of resources, and continuous improvement.

Debt Advisor - Icon Solutions - Guatemala

(2021-01 - 2023-09)

• Analysis and review of clients' financial profiles
• Validation of information and documentation
• Evaluation of compliance with established criteria
• Preparation of reports and case follow-up
• Coordination with financial institutions
• Handling of sensitive information under confidentiality standards

Customer Assistance - Great Health Works - Fort Lauderdale, Florida

(2024-10 - 2025-12)

• Monitoring of operational processes and handling of requests
• Recording and control of information on digital platforms
• Time management and achievement of objectives
• Incident resolution and case follow-up

Debt Advisor / Supervisor - Eleva CX - Guatemala

(2025-04)

• Analysis and evaluation of profiles for financial resolution
• Direct supervision of the team, ensuring compliance with processes, quality, and productivity
• Performance monitoring and application of continuous improvement strategies
• Active participation in recruitment, selection, and hiring processes of personnel

Bachelor's Degree - Law and Social Sciences - University Mariano Galvez of Guatemala (2022-02)