Executive Assistant to Management & Head of Customer Service at RefriPRO (2025-04 – 2026-02)
Lead and oversee customer service operations and provide executive support
- Lead and oversee customer service operations through calls, emails, WhatsApp, and virtual or in-person meetings, ensuring high client satisfaction and timely responses.
- Manage and maintain the CRM system to track sales opportunities, client interactions, and follow-ups, improving control and visibility of the sales pipeline.
- Coordinate and manage logistics for import processes, ensuring timely documentation, communication, and execution.
- Act as a liaison between internal departments to monitor project status, align priorities, and ensure deadlines are met.
- Provide direct executive support to the company's CEOs, including follow-ups, coordination, and execution of strategic tasks.
- Schedule, organize, and manage executive meetings, agendas, and follow-ups.
- Support design and content creation for corporate magazines and company events.
- Plan and manage logistics for corporate events and company-sponsored activities, coordinating vendors and internal teams.
Personal Assistant at Casa Magenta (2023-09 – 2025-04)
Lead CRM data management, content creation, event planning, and client engagement
- Lead CRM data management and upscale property cataloging with advanced systems.
- Propel brand visibility through dynamic content creation and graphic design.
- Orchestrate flawless event planning and coordination for Realtor support.
- Manage precise commission computations and financial distributions.
- Capture high-quality property imagery and video for effective marketing.
- Enhance organizational synergy with proactive cross-departamental communications.
- Strengthen professional networks by providing dedicated support to Realtor and owner.
- Elevate client engagement with proactive and superior service delivery.
- Craft compelling presentations to highlight growth opportunities and team strengths.
Administration Management at Multiples Arrendamientos (2021-03 – 2022-12)
Spearheaded comprehensive property management for a diverse portfolio
- Spearheaded comprehensive property management for a diverse portfolio, ensuring meticulous administration and tenant relations.
- Implemented effective communication strategies with tenants to foster satisfaction and retention.
- Executed accurate and timely billing processes, ensuring consistent monthly revenue from tenant charges.
- Diligently completed and analyzed daily employee reports to monitor property performance and address issues promptly.
- Conducted monthly property inspections to maintain high standards and swiftly resolve any operational concerns.
Product Design at SG Designs (2018-01 – Present)
Spearheaded product design, footprint development, and brand identity strategy
- Spearheaded product design, footprint development, ensuring a solid foundation for conceptualization and market positioning.
- Provided expert design assistance, facilitating innovative product creation from inception to final design.
- Championed brand identity strategy, effectively integrating branding element into product design for cohesive market presence.
- Offered strategic marketing support, highlighting product strengths to optimize consumer appeal and competitive advantage.
Designer at Outfit 365 (2019-02 – 2019-06)
Expert in image editing, logo creation, and fashion assistance
- Expert in Image Editing, enhancing visual content to captivate audiences.
- Proficient in Logo Creation, crafting memorable brand identities.
- Skilled in Fashion Assistance, providing creative direction for style and trends.
