Amanda Chan

Transfer to Assistant HR Manager (in charge the HR deparment)

Assistant HR Manager at The Charterhouse Causeway Bay (Charterhouse Management Limited) (2023-06 – Present)

Transfer to Assistant HR Manager (in charge the HR deparment)

• Responsible for full spectrum of Human Resources functions, including recruitment and selection, compensation and benefits, performance management and employee relation
• Assist in formulating and implementing HR policies and procedures to ensure that they are aligned with local legislation
• Prepare an annual budget and salary review for the hotel
• Liaise with Group Medical / Life insurance brokers to plan the yearly budget
• Maintain and update files on employee records, legal documents and other personnel matters efficiently and confidentially
• Responsible for MPF (eMPF) and ORSO administration
• Assist with ad-hoc projects and initiatives as required

Sales Manager – Corporate at The Charterhouse Causeway Bay (Charterhouse Management Limited) (2020-08 – 2023-06)

• Manage a portfolio of corporate accounts through planned sales activity
• Build & maintain good relationship with the established clientele and constantly explore into new business opportunities
• Assists in the execution of hotel familiarization/site inspection trips to major clients
• Perform ad hoc duties as assigned

Senior Sales Executive at OZO Wesley Hong Kong (ONYX Hospitality Group) (2019-04 – 2020-04)

Promoted to: Senior Sales Executive

• Taking care of Corporate Accounts, build up relationship and explore business potential
• Report direct to Director of Sales & Marketing
• Achieve the business budget
• Prepare the Monthly Report for Corporate Office
• Handle telephone and e-mail enquiries
• Handle Corporate RFP arrangement
• Handling reservation confirmation, group proposal, welcome note to the corporate/VIP guests / group

Sales Executive at OZO Wesley Hong Kong (ONYX Hospitality Group) (2017-04 – 2019-03)

Promoted to Sales Executive

Sales Coordinator at OZO Wesley Hong Kong (ONYX Hospitality Group) (2014-05 – 2017-03)

• Provide administrative support in daily operation and prepare the daily reports to Director of Sales & Marketing
• Prepare the Monthly Report for Corporate Office
• Support Sales team in coordinating daily operation
• Prepare the Attendance List / handle Flex System for HR department
• Handle telephone and e-mail enquiries
• Handle Corporate RFP arrangement
• Handling reservation confirmation, group proposal, welcome note to the corporate/VIP guests / group
• Handle travel arrangement for Director of Sales & Marketing and sales team for business trip
• Prepare Expenses Claim for Sales team

Administrative Assistant to Director of Sales & Marketing at Crowne Plaza Hong Kong Kowloon East & Holiday Inn Express Hong Kong Kowloon East (2012-09 – 2014-05)

• Provide administrative support in daily operation and prepare the daily reports to Director of Sales & Marketing
• Prepare the Owner Monthly Report
• Support Sales team (Room & Catering) in coordinating daily operation
• Prepare the monthly Sales reports / minutes to Director of Sales & Marketing
• Attend the Corporate Meeting with Director of Sales & Marketing and minutes taking
• Handle telephone and e-mail enquiries
• Handling reservation confirmation, group proposal, welcome note to the corporate/VIP guests / group
• Handle travel arrangement for Director of Sales & Marketing and sales team for business trip

Administrative Assistant to Director of Sales & Marketing at Crowne Plaza Hong Kong Kowloon East & Holiday Inn Express Hong Kong Kowloon East (2012-02 – 2012-09)

Pre-opening

• Provide administrative support to Director of Sales & Marketing during pre-opening stage
• Set up the Opera system with pre-opening team

Sales Administrator at City Garden Hotel (2010-11 – 2012-02)

• Provide administrative support in daily operation and prepare the daily reports to Director of Sales & Marketing
• Support sales team in coordinating daily operation
• Prepare the monthly Sales reports to Director of Sales & Marketing
• Handle telephone and e-mail enquiries
• Handle Corporate RFP arrangement
• Handling reservation confirmation, group proposal, welcome note to the corporate/VIP guests / group
• Handle travel arrangement for Director of Sales & Marketing and sales team for business trip
• Prepare Expenses Claim for Sales team

Assistant Sales Manager (Corporate) at Holiday Inn Golden Mile Hong Kong (2009-12 – 2010-08)

• Working directly with Corporate Sales Team to develop and execute actions to ensure revenue targets are achieved
• Be the business and revenue generator to maximize the profit of Holiday Inn Golden Mile in Corporate segment
• To maintain and develop new corporate business
• Build up relationship with corporate clients and their valuable guests who stayed in Hotel for maintaining service standard and generating revenue with repeating business.
• Handling guests complaint and needs
• Direct report to Sales Manager and ADOS

Assistant Sales Manager (Corporate) at The Kowloon Hotel (2009-10 – 2009-11)

Promoted to Assistant Sales Manager (Corporate)

• Working directly with Corporate Sales Team to develop and execute actions to ensure revenue targets are achieved
• Be the business and revenue generator to maximize the profit of The Kowloon Hotel in Corporate segment
• To maintain and develop new corporate business
• Build up relationship with corporate clients and their valuable guests who stayed in Hotel for maintaining service standard and generating revenue with repeating business.
• Handling guests complaint and needs
• Direct report to Sales Manager and ADOS

Account Manager (Corporate) at The Kowloon Hotel (2007-12 – 2009-09)

Promoted to Account Manager (Corporate)

• Working directly with Corporate Sales Team to develop and execute actions to ensure revenue targets are achieved
• Be the business and revenue generator to maximize the profit of The Kowloon Hotel in Corporate segment
• To maintain and develop new corporate business
• Build up relationship with corporate clients and their valuable guests who stayed in Hotel for maintaining service standard and generating revenue with repeating business.
• Handling guests complaint and needs
• Direct report to Sales Manager and ADOS
• Prepare reservation confirmation, group proposal, welcome note to the corporate/VIP guests.
• Handle telephone and e-mail enquiries
• Organize the Rewards Program to the Corporate Account
• Direct report to Director of Sales & Marketing

Sales Co-ordinator (Corporate) at The Kowloon Hotel (2005-02 – 2007-11)

• Support sales team (Corporate) in coordinating daily operation
• Prepare reservation confirmation, group proposal, welcome note to the corporate guests.
• Participate in arranging Corporate Party (Year-end thank you party) & cocktail party held within the Hotel
• Provide administrative support in daily operations
• Handle telephone and e-mail enquiries
• Organize the Rewards Program to the Corporate Account
• Direct report to DOS

Front Office Agent at The Kowloon Hotel (2004-04 – 2005-01)

• Check in and out for the guests
• Cashier or group arrangement
• Able to handle the needs from guests

Trainee at Fujiya Hotel in Japan (2002-06 – 2002-12)

Trainee (in Restaurant Service, Housekeeping and Bell Desk)

• Worked as a crew member to understand the role of each station and the whole process of transaction in the front line

Trainee at Movenpick Hotel in Switzerland (2001-06 – 2001-12)

Trainee (in Kitchen)

• Worked as a crew member to understand the role in Kitchen and the whole process of transaction between Service and Kitchen.

Certificate in Training & Development – The Hong Kong Management Association (HKMA) (2026-03)

Certificate in Human Resources Management – The Hong Kong Management Association (HKMA) (2025)

Bachelor of Arts in International Hospitality and Tourism Management – Bournemouth University (in Switzerland) (2003)

Higher Diploma in Hotel & Business Management – IHTTI School of Hotel Management in Switzerland (2003)

Diploma in Hotel Management – IHTTI School of Hotel Management in Switzerland (2003)

HKALE – Kwun Tong Kung Lok Govn't Sec School (2000)

HKCEE – Leung Shek Chee College (1998)