Aroiely Ashken

I am a highly motivated and results driven individual. I have a diverse background having worked in Office’s, Retail Outlets and Hotels. I am keen to progress my career to the next level and I am actively seeking my next challenge. A customer focused expert who has managed and developed staff, identified and orchestrated change to ensure sales targets are meet/exceeded. Strong administrator, word processing and organizational strategist.

Customer Service Officer at Cathay Pacific Airways (2018-03 – 2020-10)

• Be the brand representative to provide great customer services at the airport, Hong Kong or Kowloon AEL station, and designated pre-flight registration locations
• Deliver a seamless airport experience to our passengers from check-in to boarding
• Provide efficient and courteous assistance at various locations such as check-in counters, departure and arrival areas
• Opportunities to assist some behind-the-scene operations tasks
• Prepare flight related documentations to ensure safe and an on-time operations

Receptionist at Asiatech 52 Manufacturing Ltd (2016-01 – 2018-01)

• Serving visitors by greeting, welcoming, directing and announcing them appropriately
• Answering, screening and forwarding any incoming phone calls while providing basic information when needed
• Receiving and sorting daily mail/deliveries/couriers

Performer at Hong Kong Disneyland (2014-09 – 2015-12)

• Entertain guests to enjoy their day in Disneyland.

Manager at Stick Decor (2014-04 – 2014-07)

• Short-term contract whilst I was in Israel, Managed this Sticker store for few months whilst owners were away.

Manager at Le Viet (2013-10 – 2014-03)

• Managed front of house for these 50 seats
• Oversee 13 Staff (Hiring, Firing, Training)
• Stakeholder Management (kitchen, customers, staff)
• Sales and ordering

Various Jobs (2011-10 – 2013-09)

Areas including: Logistics, Agriculture, Customer Service, Secretarial and Hotelier More details available on request I enjoyed two years traveling and working across Australia. It was a great experience and culturally interesting. Traveling and meeting new people helped me grow as a person, developing my interpersonal & English Language Skills and confidence.

Supervisor at Broadway cinema (2009-05 – 2011-09)

• Customer service hotline

Secretary at CLP (2006-05 – 2009-05)

Multi-National Electrical generation and distribution Company

• Typing up Engineers Notes and Imputing to IT
• Answer Telephone and query management
• Setting up meetings and meeting rooms
• Organizing calendars

Supervisor at Zara (2003-05 – 2006-04)

Global Fashion and Clothing store

Diploma in event and banquet management – ERB (2014 – 2014)

F.5 HKCEE certificate – Buddhist Tai Hung College (2003 – 2003)