Full-time housewife (2018-04 – Present)
Own Retail Shop (2016-12 – 2018-03)
Managed and operated two retail booths specializing in Korean-style socks.
- Demonstrated strong entrepreneurial skills by sourcing merchandise and coordinating logistics to ensure a consistent supply of products.
- Implemented effective revenue-maximizing strategies while maintaining a focus on cost control.
Retail Sales Associate at Kate Spade (2015-01 – 2016-02)
- Provided professional sales and customer service, consistently meeting or exceeding daily and monthly sales targets.
- Demonstrated effective upselling and cross-selling techniques to maximize unit per transaction (UPT) and value per transaction (VPT).
- Proactively addressed customer feedback and complaints, ensuring prompt resolution and customer satisfaction.
- Managed inventory levels to maintain sufficient merchandise availability on the sales floor and in the stockroom.
- Contributed to marketing and customer relationship management (CRM) events to support brand promotion.
- Maintained high standards of store cleanliness, visual merchandising, and product presentation.
- Provided timely sales trend reports, customer feedback, and product quality updates to the shop manager.
Retail Sales Associate at Agnes b HK Ltd (2014-03 – 2015-01)
- Provided professional sales and customer service, consistently meeting or exceeding daily and monthly sales targets.
- Demonstrated effective upselling and cross-selling techniques to maximize unit per transaction (UPT) and value per transaction (VPT).
- Proactively addressed customer feedback and complaints, ensuring prompt resolution and customer satisfaction.
- Managed inventory levels to maintain sufficient merchandise availability on the sales floor and in the stockroom.
- Contributed to marketing and customer relationship management (CRM) events to support brand promotion.
- Maintained high standards of store cleanliness, visual merchandising, and product presentation.
- Provided timely sales trend reports, customer feedback, and product quality updates to the shop manager.
Retail Sales Associate at Initial Fashion Co Ltd (2012-12 – 2014-02)
- Provided professional sales and customer service, consistently meeting or exceeding daily and monthly sales targets.
- Demonstrated effective upselling and cross-selling techniques to maximize unit per transaction (UPT) and value per transaction (VPT).
- Proactively addressed customer feedback and complaints, ensuring prompt resolution and customer satisfaction.
- Managed inventory levels to maintain sufficient merchandise availability on the sales floor and in the stockroom.
- Contributed to marketing and customer relationship management (CRM) events to support brand promotion.
- Maintained high standards of store cleanliness, visual merchandising, and product presentation.
- Provided timely sales trend reports, customer feedback, and product quality updates to the shop manager.
Retail Sales Associate at I.T. Ltd (b+ab) (2012-04 – 2012-12)
- Provided professional sales and customer service, consistently meeting or exceeding daily and monthly sales targets.
- Demonstrated effective upselling and cross-selling techniques to maximize unit per transaction (UPT) and value per transaction (VPT).
- Proactively addressed customer feedback and complaints, ensuring prompt resolution and customer satisfaction.
- Managed inventory levels to maintain sufficient merchandise availability on the sales floor and in the stockroom.
- Contributed to marketing and customer relationship management (CRM) events to support brand promotion.
- Maintained high standards of store cleanliness, visual merchandising, and product presentation.
- Provided timely sales trend reports, customer feedback, and product quality updates to the shop manager.
Retail Sales Associate at Nobletime Ltd (2010-12 – 2012-03)
- Provided professional sales and customer service, consistently meeting or exceeding daily and monthly sales targets.
- Demonstrated effective upselling and cross-selling techniques to maximize unit per transaction (UPT) and value per transaction (VPT).
- Proactively addressed customer feedback and complaints, ensuring prompt resolution and customer satisfaction.
- Managed inventory levels to maintain sufficient merchandise availability on the sales floor and in the stockroom.
- Contributed to marketing and customer relationship management (CRM) events to support brand promotion.
- Maintained high standards of store cleanliness, visual merchandising, and product presentation.
- Provided timely sales trend reports, customer feedback, and product quality updates to the shop manager.
