Cecilia Si

Over 5 years of extensive experience in the fashion industry, working with renowned fashion brands. Proven track record in providing exceptional customer service, ensuring customer satisfaction and fostering long-term relationships. Well-versed in the dynamics of startup retail shops, possessing the adaptability and resilience needed to thrive in fast-paced environments.

Full-time housewife (2018-04 – Present)

Own Retail Shop (2016-12 – 2018-03)

Managed and operated two retail booths specializing in Korean-style socks.

• Demonstrated strong entrepreneurial skills by sourcing merchandise and coordinating logistics to ensure a consistent supply of products.
• Implemented effective revenue-maximizing strategies while maintaining a focus on cost control.

Retail Sales Associate at Kate Spade (2015-01 – 2016-02)

• Provided professional sales and customer service, consistently meeting or exceeding daily and monthly sales targets.
• Demonstrated effective upselling and cross-selling techniques to maximize unit per transaction (UPT) and value per transaction (VPT).
• Proactively addressed customer feedback and complaints, ensuring prompt resolution and customer satisfaction.
• Managed inventory levels to maintain sufficient merchandise availability on the sales floor and in the stockroom.
• Contributed to marketing and customer relationship management (CRM) events to support brand promotion.
• Maintained high standards of store cleanliness, visual merchandising, and product presentation.
• Provided timely sales trend reports, customer feedback, and product quality updates to the shop manager.

Retail Sales Associate at Agnes b HK Ltd (2014-03 – 2015-01)

• Provided professional sales and customer service, consistently meeting or exceeding daily and monthly sales targets.
• Demonstrated effective upselling and cross-selling techniques to maximize unit per transaction (UPT) and value per transaction (VPT).
• Proactively addressed customer feedback and complaints, ensuring prompt resolution and customer satisfaction.
• Managed inventory levels to maintain sufficient merchandise availability on the sales floor and in the stockroom.
• Contributed to marketing and customer relationship management (CRM) events to support brand promotion.
• Maintained high standards of store cleanliness, visual merchandising, and product presentation.
• Provided timely sales trend reports, customer feedback, and product quality updates to the shop manager.

Retail Sales Associate at Initial Fashion Co Ltd (2012-12 – 2014-02)

• Provided professional sales and customer service, consistently meeting or exceeding daily and monthly sales targets.
• Demonstrated effective upselling and cross-selling techniques to maximize unit per transaction (UPT) and value per transaction (VPT).
• Proactively addressed customer feedback and complaints, ensuring prompt resolution and customer satisfaction.
• Managed inventory levels to maintain sufficient merchandise availability on the sales floor and in the stockroom.
• Contributed to marketing and customer relationship management (CRM) events to support brand promotion.
• Maintained high standards of store cleanliness, visual merchandising, and product presentation.
• Provided timely sales trend reports, customer feedback, and product quality updates to the shop manager.

Retail Sales Associate at I.T. Ltd (b+ab) (2012-04 – 2012-12)

• Provided professional sales and customer service, consistently meeting or exceeding daily and monthly sales targets.
• Demonstrated effective upselling and cross-selling techniques to maximize unit per transaction (UPT) and value per transaction (VPT).
• Proactively addressed customer feedback and complaints, ensuring prompt resolution and customer satisfaction.
• Managed inventory levels to maintain sufficient merchandise availability on the sales floor and in the stockroom.
• Contributed to marketing and customer relationship management (CRM) events to support brand promotion.
• Maintained high standards of store cleanliness, visual merchandising, and product presentation.
• Provided timely sales trend reports, customer feedback, and product quality updates to the shop manager.

Retail Sales Associate at Nobletime Ltd (2010-12 – 2012-03)

• Provided professional sales and customer service, consistently meeting or exceeding daily and monthly sales targets.
• Demonstrated effective upselling and cross-selling techniques to maximize unit per transaction (UPT) and value per transaction (VPT).
• Proactively addressed customer feedback and complaints, ensuring prompt resolution and customer satisfaction.
• Managed inventory levels to maintain sufficient merchandise availability on the sales floor and in the stockroom.
• Contributed to marketing and customer relationship management (CRM) events to support brand promotion.
• Maintained high standards of store cleanliness, visual merchandising, and product presentation.
• Provided timely sales trend reports, customer feedback, and product quality updates to the shop manager.

F5 – Ju Ching Chi Secondary School (2010)