Chan Ka Hou

Senior Clubhouse Officer (In One) - G.R. Club Ltd

(2025-04)

To lead the team of the Clubhouse staffs in organizing and implementing recreation programs and activities for the Residents
To conduct daily patrolling for ensuring all sort of services are in high level of performance
In charge of recruiting and retaining club personnel and staff performance appraisal, maintaining good team spirit in the work environment
To carry out the daily patrol for ensuring the services standard of all facilities
Liaise and coordinate with other outlets of clubhouse to provide quality service to residents and conduct feasibility study for further improvement
To monitor and evaluate the performance of assigned contractors
Implement the work of company's quality, environmental and occupational, health and safety

Clubhouse Officer (One Mayfair) - Sino Estates Management Limited

(2023-04 - 2025-04)

Responsible for the overall operation of clubhouse including cost and budget control, evaluation of contractor performance, and license application
Prepare yearly business and action plan and evaluate the pricing system of services
In charge of recruiting and retaining club personnel and staff performance appraisal, maintaining good team spirit in the work environment
Handle resident complaints and evaluate proactive action for service improvement
Liaise and coordinate with other outlets of clubhouse to provide quality service to residents and conduct feasibility study for further improvement
Perform other duties as assigned by senior management
Responsible PO and WO
Renew the contracts with the contractors

Clubhouse officer (LP6) - Pulse Fitness Management Consultant Company Limited

(2022-09 - 2023-04)

Assist the Clubhouse Manager with the daily operation of the residential clubhouse, provide quality services to residents and guests as well as organize clubhouse functions
Incumbent will be required to monitor and supervise the daily operation of the club house, and to play actively in organizing various recreational activities
To supervise the team to maintain smooth daily operations, including staff roster, daily administration and facility management
To organize and implement innovative sports and recreation programs and activities for the residents

Assistant Clubhouse officer (Hemera) - Pulse Fitness Management Consultant Company Limited

(2021-04 - 2022-08)

Assist Clubhouse Manager to ensure smooth and efficient operation of a sizable residential clubhouse
Handle enquiries and provide excellent services to customers
Assist in organization and promotion of the clubhouse activities and special events for residents
Responsible for administration duties of general recreational facilities and other ad hoc duties assigned

Customer Service Assistant - General Security (H.K.) LTD

(2017-04 - 2021-03)

Handle customers' enquiries and complaints
Provide administration work regarding property sales and handover service
Handle defect complaints from the flat owners and deal with the emergency for VIP visits

Waiter(Intern) - Hong Kong Jockey Club

(2018-09 - 2019-12)

Sales(part time) - G2000

(2017-01 - 2017-03)

Office assistant (part time) - SINOMAX

(2014-07 - 2015-09)

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