Cheuk Lam Poon

Officer, Donor Services Management (Permanent) at Hong Kong Committee for UNICEF (2024-09 – Present)

Handle donor inquiries via hotline, email, social media, and walk-in channels, delivering donation assistance and high-quality customer service (average of 40-60 inquiries per day).
Handle and resolved donor complaints across multiple channels, ensuring timely, professional, and empathetic responses.
Prepare and issued official donation receipts, acknowledgement letters, and thank-you communications.
Assist the team in preparing reglue data reports, updating the organization's internal donor personal and payment database, and ensuring data accuracy.
Conduct outbound call with donors or fundraising projects to ensure sustained engagement and donor retention rates.
Assist the team with various ad hoc document tasks, ensuring timely completion and accuracy.

Donor Relations Assistant (Secondment Contract) at Hong Kong Committee for UNICEF (2023-03 – 2024-08)

Handle donor inquiries via hotline, email, social media, and walk-in channels, delivering donation assistance and high-quality customer service (average of 40-60 inquiries per day).
Handle and resolved donor complaints across multiple channels, ensuring timely, professional, and empathetic responses.
Prepare and issued official donation receipts, acknowledgement letters, and thank-you communications.
Assist the team in preparing reglue data reports, updating the organization's internal donor personal and payment database, and ensuring data accuracy.
Conduct outbound call with donors or fundraising projects to ensure sustained engagement and donor retention rates.
Assist the team with various ad hoc document tasks, ensuring timely completion and accuracy.

Telemarketer (Part-time) at 800Teleservices (Hong Kong) Limited (2020-08 – 2023-01)

Conducted outbound calls to promote company services and engage potential customers.
Assisted in achieving team KPIs through effective communication and persuasion.
Developed customer service and call-handling skills in a fast-paced environment.

Recruitment Consultant (Retail Banking Industry) at Wealth Dimensions Consultancy Limited (2020-01 – 2020-07)

Make outbound calls from company database to engage potential candidates and expand talent pipeline.
Sourced, screened, and interviewed candidates to match client requirements.
Achieved personal recruitment billing fee case targets through successful candidate placements.
Negotiated offers between clients and candidates to secure mutually beneficial outcomes.

Recruitment Consultant (Retail Banking Industry) at Great Union Human Capital Limited (2019-03 – 2020-01)

Recruitment Consultant (Retail Banking Industry) at Chasseur Pro Executive Consultant Limited (2018-04 – 2018-11)

Telemarketing Executive, Card Loan Team (Secondment Contract) at China Construction Bank (Asia) Corporation Limited (2017-09 – 2018-04)

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