Chi Hang Wai

Business Analyst (Contract) at SyncVault (2025-04 – 2025-09)

Led the Web2 to Web3 transition in stakeholder interviews and requirements gathering; contributed to strategy and co-drafted the SVTS Whitepaper & Tokenomics.
Mapped end-to-end metadata and rights-management workflows (ISRC/UPC, Content ID, UGC, royalty distribution), improving accuracy and reducing claim conflicts.
Identified & recovered 2,000+ missing YouTube Art Tracks, proposed preventive controls to stop loss.
Performed royalty and revenue analysis using YouTube CMS data; identified 2+ major competitors through claim-forensics investigation.
Designed XP-based GameFi economy and conducted UAT to validate quest logic and reward distribution.
Bridged product, engineering, and operations teams by clarifying requirements, defining KPIs (accuracy, turnaround time), and supporting Agile sprint delivery.
Conducted marketing and competitive analysis for app.syncvault & SVTS promotion.
Identified bottlenecks in team management and client onboarding; proposed improvements that enhanced revenue recovery and improved cross-team efficiency.

Business Analyst (Contract) at RateX Network (2024-04 – 2025-03)

Processed 30TB+ of on-chain data, using Dune Analytics and blockchain explorers to evaluate token performance, user behavior, and ecosystem health.
Led requirements gathering and documentation (BRDs, process flows, user stories) to translate product goals into engineering deliverables.
Led UAT for the Telegram mini-app and ratex.ai, validating GameFi mechanics and end-to-end user workflows prior to launch.
Led ROI analysis to priorities features, launch strategy and optimization with data-driven insights.
Delivered product demos and pitch decks, translating analytics into executive-level recommendations.

Product Analyst (Contract) at Nu-Credits (2021-11 – 2024-04)

Blockchain-Fintech

Owned core KPIs (activation, onboarding conversion, approval time, drop-off) and reported weekly insights to product, engineering, and leadership.
Built scalable data models (Snowflake/BigQuery) for funnel, cohort, and operational analysis.
Designed and analyzed A/B test and MVT to validate hypotheses and reduce onboarding friction.
Automated KPI dashboards and reporting pipelines to speed data-driven decisions.
Performed root-cause analysis on drop-offs, bottlenecks, and anomalies, driving measurable improvements.
Translated business needs into analytical requirements and metric definitions.

Customer Relation Executive - Technical Support at HKT Premier (2016-10 – 2018-08)

Provided technical support to high-value clients, including executives & government officials
Acted as the first point of contact for complex issues, ensuring fast, accurate resolution under strict SLA.
Guided clients through onboarding, product setup, and service usage, ensuring a smooth experience.
Coordinated with technical and operations teams to resolve escalations and maintain service continuity.

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