大力夯Derek

Dynamic and results-driven hospitality leader with over a decade of progressive experience in hotel and serviced apartment management. Proven track record in leading high-performing teams, optimizing operations, elevating guest satisfaction, and driving revenue growth. Adept at multi-property oversight, process improvement, and implementing innovative solutions to exceed business goals.

Recognized for strategic vision, hands-on leadership, and a passion for delivering exceptional guest experiences.

Director of Residences at Eaton Residences & Ying'nFlo Hong Kong Wan Chai (A Member of Langham Hospitality Group) (2023-08 – 2026-04)

Directed all aspects of multi-property hotel operations, including Sales, Guest Services, Housekeeping, and Engineering, ensuring seamless guest experiences and operational excellence.

• Directed all aspects of multi-property hotel operations, including Sales, Guest Services, Housekeeping, and Engineering, ensuring seamless guest experiences and operational excellence.
• Achieved year-over-year occupancy and GOP growth, outperforming market benchmarks through targeted strategies and team engagement.
• Maintained high occupancy (93.4%) and ADR (HKD $1,000) at the flagship property, exceeding competitive set (comp set) averages and maximising profitability.
• Championed continuous process improvement, resulting in enhanced operational efficiency and guest satisfaction.
• Led end-to-end annual budgeting and forecasting across marketing, operations, revenue, and departmental headcount, ensuring alignment with business objectives and cost-control targets.

Director of Operations at Eaton Residences & Ying'nFlo Hong Kong Wan Chai (A Member of Langham Hospitality Group) (2021-08 – 2023-07)

Led successful rebranding and renovation initiatives, elevating property standards and market positioning.

• Led successful rebranding and renovation initiatives, elevating property standards and market positioning.
• Managed building renovation logistics as the primary operator, bridging communication between the owning company and contractors to ensure all project milestones were met efficiently and according to strict specifications.
• Implemented advanced PMS and self check-in technologies, streamlining operations and improving guest convenience.
• Consistently achieved guest satisfaction scores above 8.0/10 on OTAs through service excellence and team development.
• Oversaw multi-property operations, supplier negotiations, and cost controls to maximize efficiency and profitability.

Front Office Manager at Eaton Residences & Ying'nFlo Hong Kong Wan Chai (A Member of Langham Hospitality Group) (2017-03 – 2021-07)

Managed front office operations, ensuring exceptional guest service and prompt resolution of queries and complaints.

• Managed front office operations, ensuring exceptional guest service and prompt resolution of queries and complaints.
• Collaborated with cross-functional teams to deliver seamless operations and superior guest experiences.

Senior House Manage / Assistant Front Office Manager at Eaton Residences & Ying'nFlo Hong Kong Wan Chai (A Member of Langham Hospitality Group) (2013-08 – 2017-02)

Supported daily front office operations, staff supervision, and guest relations to maintain high service standards.

• Supported daily front office operations, staff supervision, and guest relations to maintain high service standards.
• Ensured consistent delivery of service standards and optimal room conditions for guests.

Progressive Roles (Receptionist / Senior Receptionist → Reception Supervisor → Assistant Manager) at Novotel Hong Kong Nathan Road Kowloon (Accor Group) (2008-03 – 2013-12)

Progressed through front office roles, leading reception operations, training team members, and supporting smooth hotel operations and high guest satisfaction.

• Progressed through front office roles, leading reception operations, training team members, and supporting smooth hotel operations and high guest satisfaction.

Receptionist at Cosmopolitan Hotel (Dorsett Group) (2006-12 – 2008-03)

Handled guest check-ins, check-outs, cashiering, and inquiries with professionalism and efficiency.

• Handled guest check-ins, check-outs, cashiering, and inquiries with professionalism and efficiency.

Associate Degree in Business Studies (Major in Hospitality) – Hong Kong Polytechnic University (2004-09 – 2006-04)

Full Time Summer Course in English – EF International School of English (2002-07 – 2002-08)

Certificate in Beginners Mandarin Program – Hong Kong Putonghua Vocational School (2005-07 – 2005-09)