Eric Kwok

Over 10 years of expertise in PCBA manufacturing and electronic components. Fluent in English, Mandarin and Cantonese. Possess solid hands-on experience covering engineering development, sales support, component certification, production process optimization, quotation preparation and order negotiation.

Well-versed in cross-team coordination as a project coordinator, capable of communicating with clients and production lines to troubleshoot technical defects and order discrepancies. Supplemented with warehouse operational experience, and able to quickly adapt to new working environments and job requirements.

Account Manager & Administration at Elrad Electronics (2021-09 – 2026-02)

• Managed key client accounts and delivered full-process customer service to ensure high satisfaction
• Responded to client inquiries, processed orders, and resolved product & service issues promptly
• Tracked account performance, documented client feedback, and maintained long-term partnerships
• Prepared business reports, managed documentation, and optimised daily workflows

Customer Service & Account Manager at Truly Semiconductor Group (2012-04 – 2017-07)

• Provided customer service and account support for global clients in Europe, US and South Asia
• Handled order follow-up, after-sales service and issue resolution efficiently
• Maintained distributor relationships and supported client development activities
• Organised client reception at international exhibitions and ensured professional service

Customer Service & Foreign Trade Support at Xiangli Electrical Products (Shenzhen) Co., Ltd. (2002-03 – 2006-05)

• Provided overseas customer service and client support for electrical and electronic products
• Responded to client needs, coordinated orders, tracked delivery and resolved after-sales issues
• Assisted in service support to improve overall client experience

IELTS Teacher (2020-02 – 2021-08)

Cross-cultural communication and client-oriented expression

Head of International Education (2017-08 – 2020-01)

Cross-department collaboration

Hotel Management Training Manager (2008-09 – 2012-03)

Team training and leadership

Bachelor of Hospitality Management in Hospitality Management – San Francisco State University

College Degree in Computer Science – City College of San Francisco