Eric Leung

Provided operations support in the Data Centre, including batch processing using AS400, Control-M and HWA tools, system monitoring, report distribution, backup, and data restoration.

Computer Operator at SHANGHAI COMMERCIAL BANK LTD (2018-08 – 2022-07)

Provided operations support in the Data Centre, including batch processing using AS400, Control-M and HWA tools, system monitoring, report distribution, backup, and data restoration.

• Assist in the monitoring of computer operation, logging and other activities
• Distribute output to the users and perform report distribution
• Monitor the hardware and software performance
• Carry out 24 hours on-site service in both production and backup site
• Coordinate with internal teams and external vendors
• Manage media include hard discs, SSDs and tapes
• On-Site Security Services: Install, configure, inspect, and troubleshoot CCTV systems
• Support the implementation of data center projects, system migrations, and technology refresh activities.
• Provide daily technical support to resolve user issues regarding hardware, printers, network connectivity, and software application usage (including Windows, Office 365, and emails)

System Engineer at FUJITSU HONG KONG LIMITED (2016-06 – 2017-08)

• Responsible for monitoring of servers, systems & network
• Provide escalation point for system generated events/alerts and user generated incidents
• Maintain updated Data Centre inventory record
• Control access to the Data Center and escort vendors
• Coordinate with internal teams and external vendors
• Manage media include hard discs, SSDs and tapes
• On-Site Security Services: Install, configure, inspect, and troubleshoot CCTV systems
• Support the implementation of data center projects, system migrations, and technology refresh activities
• Managed incident tickets in ServiceNow, ensuring timely escalation to engineering teams based on SLA and priority.
• Created, triaged, and escalated incident tickets via ServiceNow to resolve IT issues efficiently.
• Handled end-to-end incident lifecycle in ServiceNow, from ticket creation to resolution and closure.

Data Centre Engineer at ASL (2015-11 – 2016-06)

• Support HK Disneyland in Tung Chung
• PC/ Helpdesk support for Disneyland users (with using English, Mandarin and Cantonese)
• Date center daily operation support
• Coordinate with internal teams and external vendors
• Basic troubleshooting for all equipments in the center
• Perform regular system backups and software updates to ensure data integrity and information security.
• Data migration and patch installation
• Administer and maintain Active Directory accounts, groups, and organizational units (OUs)
• On-Site Security Services: Install, configure, inspect, and troubleshoot CCTV systems
• Support the implementation of data center projects, system migrations, and technology refresh activities
• Provide daily technical support to resolve user issues regarding hardware, printers, network connectivity, and software application usage (including Windows, Office 365, and emails)
• Manage user accounts, access controls, and permissions across Active Directory and email platforms.
• Managed incident tickets in ServiceNow, ensuring timely escalation to engineering teams based on SLA and priority.
• Created, triaged, and escalated incident tickets via ServiceNow to resolve IT issues efficiently.
• Handled end-to-end incident lifecycle in ServiceNow, from ticket creation to resolution and closure.

PARTTIME ACTOR, IT assistance (part time) and Exhibition Helper[part time] at TVB (2015-01 – 2015-10)

Data Center Operator at HP/ CATHAY PACIFIC (2013-03 – 2014-11)

• Rack mount new servers
• Decommission & dispose old servers
• Vendor escorting
• Asset tagging, tracking and asset audit
• Update inventory files.
• Check power consumption and provide utilization information
• Regularly update and publish DC utilization reports
• Perform hardware swap in accordance with client's instructions
• Assist current client staff with troubleshooting of server, network or other equipments installed in DCs and technical rooms according to instructions provided by client's staff
• Asset and inventory management for hardware, software, spares, consumables, etc
• Maintain records and rack elevation diagrams
• Walk-around duties
• Report immediately to DC Manager or responsible groups in case of any abnormalities regarding power, cooling, weight, fire & smoke protection and other environmental or other factors that appear to be outside the norm and could negatively impact the normal operation of the Data Centers or technical rooms.
• Visual Checking of devices installed inside racks and reporting abnormalities observed.
• Shipping arrangement and receiving
• Store room management
• Inspection and unpacking of delivered equipment based on security procedures
• Staging procedure and requirements
• Equipment movement into the computer room
• Finishing up installations
• Execute de-installation/decommission procedures
• Annual physical checking of assets should be completed for all assets in our DCs and technical rooms between 1st and 30/31st
• Weekly job status reports need to be compiled and sent to management
• Coordinate with internal teams and external vendors
• On-Site Security Services: Install, configure, inspect, and troubleshoot CCTV systems
• Support the implementation of data center projects, system migrations, and technology refresh activities
• Tape Operations
• Tape Inventories
• Maintain accurate tape inventories including tape location
• Update tape inventory files in a timely manner
• Shipping arrangement of tapes between DC sites or from sites to long-term storage vendor locations
• Perform tape media insertion and collection from tape library.
• Check and label tapes and insert them into LTO tape library
• Retrieve tapes from offsite storage on request basis
• Review expired tapes and safely disposes of unusable tapes according to procedures outlined in the client's DC Operation Manuals.
• Reason of leave: Contract end and look for better career prospect

Online Shopping Seller at personal own company (2004 – 2013)

(Company owned by him and partners)

• Sales of computers/ mobile phone and accessories
• Reason of leave: company closed

Computer Operator at Shanghai Commercial Bank

Employment Summary

System engineer at FUJITSU HONG KONG LIMITED / Central Government Offices

Employment Summary

Datacenter Engineer at ASL/Disneyland

Employment Summary

IT assistance (part time) & Exhibition Helper (part time)

Employment Summary

Data Center Operator. at Cathay Pacific/ HP

Employment Summary

Postgraduate Award in Operation Management – Warwick University (2018 – 2018)

Postgraduate Certificate in Digital and Social Media Marketing – HKUSPACE, Hong Kong (2016 – 2016)

Bachelor in Business Management – RMIT University, Australia (2008 – 2008)

Professional Diploma in Logistics Management – International City University of America (2004 – 2004)

Professional Certificate in China Logistics Operations – IVE (2003 – 2003)

Professional Diploma in Logistics Management – The International Transport and Logistics Association (ICUA) (2003 – 2003)

Professional Certificate in China Logistics Operations (2003 – 2003)

Microsoft Certified Systems Administrator (MCSA) (2002 – 2002)

Microsoft Certified Professional (MCP) (2002 – 2002)

ITIL® Foundation Certificate in IT Service Management (2017 – 2017)

Bachelor Of Technology (Computing) (year 1) in Computing – Holmesglen Institute of TAFE and Monash University, Australia (2001 – 2001)