Jacky Tsui

A veteran Senior Quality Assurance and Product Integrity Expert with 25+ years of robust experience specializing in both Hard Toys (plastic injection/tooling) and Soft/Plush Toys (sewn goods), infant products, and global consumer goods. Demonstrated expertise in managing the full product development lifecycle (NPI)—from concept, styling evaluation, testing specification, to mass production and site industrialization. Deep technical command of international safety and chemical regulations, including ASTM F963, EN71, ISO8124, REACH, CPSIA, and EU Food Contact requirements.

Proven track record within world-class organizations (e.g., Mattel, BEABA, Ocean Park) in driving supplier continuous improvement (CAPA), auditing, and safeguarding product integrity. Immediately available for professional deployment.

Assistant QA Manager at Ocean Park Corporation (2025-06 – 2025-11)

• Reviewed product samples for workmanship, construction, and compliance with US/EU standards.
• Assessed test reports (ASTM F963, EN71-1/2/3), MSDS/SDS, and technical files to ensure regulatory compliance.
• Reviewed artwork, labels, and IM for legal accuracy and technical correctness.
• Defined product specifications, acceptance criteria, test plans, and control protocols.
• Monitored supplier quality performance and drove improvement plans based on inspection findings.
• Conducted external audits on suppliers and subcontractors.
• Performed defect analysis and executed CAPA with vendors.

Project Manager at Petwise, Inc. (2023-09 – 2024-10)

• Managed product development from concept to mass production and after-sales support.
• Conducted prototyping and testing to validate product designs.
• Reviewed samples for workmanship and compliance with US/EU standards.
• Coordinated with 3rd-party labs to ensure compliance with ASTM F963, EN71, EMC, EN62115, REACH, CPSIA.
• Created artwork, IM, and labels ensuring legal and technical accuracy.
• Evaluated and sourced vendors based on cost, quality, and lead time.
• Conducted defect analysis and implemented CAPA with suppliers.

Senior Technical & Quality Engineer at BEABA Asia Ltd (2017-03 – 2023-08)

• Oversaw product development from concept to mass production and after-sales service.
• Coordinated testing plans with France design teams and 3rd-party labs.
• Evaluated samples for workmanship and compliance with US/EU standards.
• Supported manufacturing teams to resolve technical issues and ensure smooth production.
• Managed quality plans and maintained documentation per department requirements.
• Conducted supplier audits and defect analysis to ensure consistent quality.
• Analyzed customer returns and followed up with suppliers on corrective actions.
• Managed onsite industrialization including pilot runs and first production.

Project Engineer at MacNeill Worldwide Pacific Ltd (2016-03 – 2017-03)

• Followed up new product development projects and troubleshooting.
• Prepared engineering documents including Tool Plans and BOM.
• Coordinated with suppliers and US/HK design teams.
• Worked with 3rd-party labs on risk assessments and ensured timely safety certifications.
• Monitored customer return trends and complaints.
• Prepared technical files including tooling schedules and BOM.
• Traveled to China for project follow-up from concept to first shipment.

Product Development Engineer at E&B (HK) Ltd (2012-11 – 2016-01)

• Managed new product development and troubleshooting with factories.
• Prepared technical files including 3D drawings, tooling schedules, and BOM.
• Collaborated with Quality, Merchandising, and Project Control teams to enhance product safety and reliability.
• Responded to customer technical inquiries and supported vendors.
• Evaluated samples for workmanship and compliance with US/EU standards.
• Organized and trained QC teams in China for supplier audits and onsite reviews.

Senior Product Integrity Engineer at Mattel Asia Pacific Sourcing Ltd (2004-12 – 2012-07)

• Reviewed designs and provided recommendations to meet regulatory requirements for infant and preschool toys.
• Developed test specifications for ASTM, EN71, CPSIA, AS/NZS ISO8124, QSOP.
• Monitored factory CAPA based on audit and inspection findings.
• Followed up lab testing, signed samples, and updated production specifications.
• Supported Engineering team to enhance product safety and reliability processes.
• Handled customer complaint CAPA and monitored factory corrective actions.

Quality Assurance Engineer at LANARD Toys Ltd (1999-07 – 2004-12)

• Conducted product design reviews and provided recommendations for regulatory compliance.
• Supported lab testing, sample sign-off, and production specifications.
• Developed test specifications and ensured compliance.
• Conducted onsite factory support during pilot and production start.
• Handled customer quality complaints.
• Traveled to China for project follow-up from concept to first shipment.

Physical Laboratory Technician – Toys at Bureau Veritas Hong Kong Ltd (1998-01 – 1999-07)

• Conducted basic laboratory testing according to SOP and standards.
• Recorded and maintained test data accurately.
• Processed measurement data and verified accuracy per test methods.
• Interpreted and applied international standards for toy testing.
• Prepared samples for laboratory testing.

Degree in Art (Engineering Management) – Hong Kong Polytechnic University

Associate Degree in Science – Hong Kong Polytechnic University

Higher Certificate in Manufacturing Engineering – Hong Kong Technical College (Tsing Yi)

Diploma in Manufacturing Engineering (Design & Technology) – Lee Wai Lee Technical Institute

Diploma in Manufacturing Engineering (Design & Technology) – City & Guilds