Senior Project Officer at Hong Kong Arts Centre (2023-01 – Present)
Managing children and adults' arts education programmes with focus on course management, event/programme management, customer service, education & learning centre, and administration.
- Handle inquiries about Short Courses and the Kids Corner hotline as the key contact person
- Oversee the Short Courses and Kids Corner email accounts, ensuring proper responses and timely follow-ups
- Focus on building relationships through positive experiences at all touchpoints, rather than simply making sales
- Provide backup support at the service counter when a counter service assistant is unavailable during the daytime, which includes tasks like engaging with customers and processing enrollments
- Manage student enrollment processes
- Oversee registration, waitlists, and course changes for students
- Collaborate with faculty to design, plan, and update course curricula, ensuring alignment with institutional and the standards
- Research and integrate current educational trends and best practices into course materials
- Manage programs, courses, and workshops for both kids and adults in the art sector, encompassing all aspects from planning and creation to scheduling, admissions, administration, and coordination of activities
- Monitor programme logistics, handle course-related inquiries, and support the resolution of operational challenges to enhance overall efficiency and learner experience
- Serve as the primary liaison between faculty and administration, facilitating effective communication
- Assist instructors with course-related questions, technology tools, and classroom management strategies
- Organize regular meetings with instructors to discuss course goals, challenges, and improvements
- Keep good relationships with tutors while effectively addressing inquiries from students and parents
- Provide timely support and guidance to students on course-related inquiries, academic policies, and resources
- Develop and distribute course announcements, updates, reminders, notices, and newsletters to keep students informed
- Facilitate open communication channels among students, instructors, and administrative staff
- Organize territory-wide events or projects for the Association from planning, promotion execution to evaluation
- Laise with different parties to facilities the cooperation
- Assist in supervising and mentoring part-time student service assistants and interns to enhance their development and contributions
- Assist with data collection, analysis, and report preparation for the Senior Manager
- Drive social media engagement by posting actively in the Facebook Mama / Education / Retire / Community groups
- Support the Senior Project Manager to prepare the Event, Exhibition, Showcase communication materials
- Responsible for the procurement and inventory control of project materials
- Perform small office administrative duties
Center Manager at Monkey Tree English Learning Center (2021-01 – 2023-12)
- Provide professional consultation, such as introducing course details and proposing suitable course packages, to prospective parents
- Be responsible and accountable for the center's performance and operation
- Monitor students' progress, & communicate with parents to retain a clear understanding of their needs, as well as to maintain good parent-teacher relationships
- Manage the center's class schedule to best satisfy students and teachers
- Handling walk-in inquiries, calls, and parent follow-ups
- Maintain the center's and classrooms' appearance as well as completeness to ensure a smooth working and teaching environment
- Supervise and train fresh staff on course details, administrative procedures
Customer Care & Administration Officer at Nu Pro Nurse Center (2019-01 – 2021-12)
Private Nursing Service role managing customer service, worker service, and administration management.
- Responsible for managing customer enquiries and requests via phone & walk in clients for PNS service
- Maintain the relationship with existing clients to build an overall rapport for extensive business relations
- Provide after-sales support, handle, and resolve customer complaints
- Provide worker matching service to End Users and Institutes
- Provide professional advice and guidance to both clients and workers on market trends
- Responsible for the recruitment process from job brief, sourcing, and assessing the right candidates
- Provide job matching to workers and keep a relationship with them
- Resource planning and roster management to ensure proper manpower
- Support the sales team with the ongoing business
- Assist with social media platforms (Facebook & IG page – PNS section), planning & ideas for weekly story or topic
- Prepare reports with accuracy and within a time frame
- Roster and worker personal information data entry
- Maintain an accurate database of customer information
Assistant Center Manager at Monkey Tree English Learning Center (2015-01 – 2019-12)
- Provide professional consultation, such as introducing course details and proposing suitable course packages, to prospective parents
- Monitor students' progress, & communicate with parents to retain a clear understanding of their needs, as well as to maintain good parents relationship
- Manage the center's class schedule to best satisfy students and teachers
- Handling walk-in inquiries, calls, and parent follow-ups
- Maintain the center's and classrooms' appearance as well as completeness to ensure a smooth working and teaching environment
- Provide assistance to teachers when needed
- Supervise and train fresh staff on course details, administrative procedures
Administration Officer at Kai Bo Food Supermarket (2013-01 – 2014-12)
Property & Admin Department role managing office administration, operations, and licensing.
- Handling and monitoring office administration, procurement of office equipment, furniture, and stationery, monitoring vendors' services, preparing simple disbursement reports, and other office administrative duties
- Assist in managing day-to-day operations of the Administration Service Team (Receptionist, Office Assistants, and Tea Ladies)
- secretarial & administration support to the Property Manager, and handling renewal service contracts and leasing matters
- Arrange a license for food retail shops and support shop's pre-opening requirements
Administration Assistant at Lucky House Catering Group (2011-01 – 2013-12)
- Provide secretarial & administration support for Operation Senior Management, including preparing various sales and promotion reports, drafting department meeting minutes
- Handling Licensing issues, including new applications, renewals, and transfers of licensing in respect of General Restaurant License, Liquor license etc
- Tenancy and Properties Management
- Handling General office administration
Own business at Pets Shop (2005-01 – 2009-12)
Sales & Customer Service Officer at Sunlight Employment Agency (1999-01 – 2005-12)
Domestic Helpers Service role handling customer service and business operations.
- Handle the customer inquiries & complains
- Provide the information for domestic helpers & selling agency fee package to our walk- in customers including after-sales service
- Follow-up the employment contract and the application documents
- Manage daily operation of branches
- Achieve sales & inventory target
- Staff management & motivation, maintain high level of customer service of the branches
- Perform general administrative duties to support daily operation
Department Assistant Secretary at Maxim's Caterers Limited (1995-01 – 1999-12)
- Provide secretarial support to Operation Manager and the Department with 16 staffs members
- Taking minutes and other secretarial duties
