Customer Service Executive (overnight) at HKT Services Limited (2024-07 – Present)
- Answering incoming calls, email and WhatsApp enquiries from customer enquiries, billing enquiries and complaints in a professional manner
- Customer relationship management
- Customer service
Customer Service Executive at TDCX HongKong Limited (2021-05 – 2023-04)
- Answering incoming calls, email and WhatsApp enquiries from customer enquiries, billing enquiries and complaints in a professional manner
- Cooperate with other team members to resolve customer's request efficiently
- Customer service
Customer Service Executive at HKT Services Limited (2020-03 – 2021-05)
- Handle general enquiries, billing enquiries and complaints in a professional manner
- Cooperate with other team members to resolve customer's request efficiently
- Customer service sales associate at Salvatore Ferragamo (2018-09 – 2019-10)
- Selling fashion products
- Customer relationship management
- Customer service
- Style mix& match sales associate at Agnes b HONGKONG LIMITED (2014-12 – 2018-08)
- Selling fashion products
- Customer relationship management
- Customer service
- Style mix&match sales associate at City Chain (2014-06 – 2014-11)
- Selling Watch products
- Customer relationship management
- Customer service sales associate at Chevignon Hong Kong Limited (2011-12 – 2014-04)
- Selling fashion products
- Customer relationship management
- Customer service
- Style mix&match
