Joyce

AI Product Manager (3.5 yrs as PM, 8+ yrs total professional experience). Shipped 4 FinTech products and 20+ LLM/ML modules to global asset managers and banks (US$450B+ AUM). Product sense built on 5 years of customer research, growth, and complex stakeholder management at Hong Kong Jockey Club, Klook (unicorn) and Ztore (e-commerce growth). Fluent in English, Mandarin and Cantonese.

Independent AI Research & Prototyping at Sabbatical (2025-04 – Present)

• GenAI research and hands-on prototyping across multimodal apps, agentic workflows, and knowledge-work automation (Cursor, Google AI Studio, Gemini Pro, Perplexity, Manus, n8n)

Product Manager at PortageBay (2021-09 – 2025-03)

Early-stage B2B AI SaaS for global asset managers, commercial banks and investment banks (US$450B+ AUM). Founded by ex-BlackRock leaders; retained operational breakeven in 2025 prior to founder-led wind-down.

• Sole PM across the 3.5-year product lifecycle. Shipped 4 institutional AI products to clients for global markets (North America, Europe, APAC), integrating 20+ LLM/ML modules in production. Products served four core user personas: Portfolio analytics for portfolio managers, ESG disclosure for sustainability analysts, Regulatory reporting analytics for compliance officers, Client-reporting analytics for relationship managers
• Owned product roadmap, PRDs, user stories, discovery, sprint planning, and post-launch reviews with an 8-person engineering and QA team. Delivered end-to-end product journeys under model-risk-management, data-governance, and other institutional control requirements
• Partnered directly with CEO, CTO, and Chief Data Scientist (ex-BlackRock leaders, 20+ years in capital markets) to translate institutional client needs into SaaS, bespoke, and Proof-of-Concept deliveries
• Products received three industry recognitions: HKMA Green FinTech Competition 2023 | First Runner-up, Net-Zero Transition Planning, CAHK STAR Awards 2023 | Bronze, Best Green ICT, Hong Kong ICT Awards 2022 | Bronze, FinTech (Emerging Solutions)

Assistant Manager, Global Marketing Planning & Ops at Klook (2020-02 – 2021-09)

Built and rolled out global campaign review framework and internal systems for international travel platform

• Built and rolled out a global campaign review framework adopted by 200 marketers across 12 APAC offices, enabling idea pollination, cross-market synergy and faster weekly campaign iteration
• Partnered with product managers and internal marketing users to deliver a campaign backend management system and purchase order system used by 200 marketers, and launched the Klook Gift Card shopping page in 6 selected markets

Senior Growth Specialist at Ztore (2018-09 – 2020-02)

E-commerce growth and customer acquisition specialist

• Planned and launched referral programs that acquired 13k+ new users in 3 months, partnering with customer service, merchandising, design, and engineering teams to deliver the end-to-end rollout
• Led founder-sponsored customer research on drop-off root causes, driving pivot to lower-tier markets as competitive moat. Post-research MVP campaigns achieved ~2% reactivation

Marketing Officer at The Hong Kong Jockey Club (2016-08 – 2018-09)

Event planning and stakeholder coordination for major cultural and infrastructure initiatives

• Planned and managed 40+ thematic events for Happy Wednesday annually for the young segment and global tourists
• Coordinated across 10+ internal teams for the $1B+ Racecourse Master Plan (10-year capital project)

Bachelor of Arts in Global Creative Industries and English Studies (double major) – The University of Hong Kong (2012 – 2016)

Exchange in English Studies – University of California, Santa Barbara (2015 – 2015)