Loklam Siu

MSc Sustainable Supply Chain Management candidate with international experience across Ireland and Hong Kong. Proven ability to optimize operations in fastpacked environments, including managing 100+ seat capacity during peak periods and coordinating 10+ corporate programs with 95% client satisfaction. Strong skills in stakeholder communication, supplier research, process optimization, and data driven reporting—demonstrated through improving management review accuracy by 15% and enhancing workflow efficiency by 10%.

Brings adaptability, multilingual communication, and a sustainability focused mindset to business and supply chain roles.

Waitress at DARUMA (2024-06 – Present)

Daruma is a contemporary Japanese izakaya-style restaurant in Dublin, specializing in premium Japanese food and drinking culture.

• SOP Standardization: Trained and onboarded 3 new team members, standardizing service procedures and menu knowledge; improved peak hour coordination and reduced service errors.
• Capacity & Reservation Management: Managed the booking flow and 100+ seat capacity, ensuring reservation accuracy and helping reduce customer wait times during high demand periods.
• Process Optimization: Reduced average peak time wait by 10 minutes through proactive table rotation and accurate reservation control.
• Multitasking & Adaptability: Performed 3+ operational roles (waitstaff, runner, bar support) to maintain seamless service and consistent high satisfaction during peak periods.
• Capacity Management: Supported nightly revenue by stabilizing table turnover at 30mins during peak sessions.

Event Assistant at Stories Ireland DMC (2024-06 – 2024-12)

Destination Management Company in Ireland specializing in luxury travel experiences. Designs and delivers memorable events and corporate programs that showcase Ireland's rich cultural heritage.

• Client Experience & Reporting: Developed event materials and managed post event survey analysis, achieving 95% positive satisfaction across client programmed.
• Stakeholder Management: Supported the planning and execution of 10+ corporate and incentive travel programs across Ireland, including SITE Ireland, Tourism Northern Ireland, coordinating suppliers, venues, and client needs.
• Supplier & Venue Research: Conducted in-depth research on 10+ premium hotels and heritage venues, including Adare Manor, The Europe, The Powerscourt, The K Club and The Shelbourne, improving proposal accuracy and supplier selection efficiency.

PT Sales at GU Fast Retailing Group (2020-09 – 2021-06)

GU is a major global fashion retailer under Fast Retailing Co., Ltd., the world's third-largest apparel group, centered on the philosophy of "YOUR FREEDOM"—empowering self-expression through trend-forward designs and a high-efficiency SPA business model across 400+ international stores.

• New Store Launch Team (Olympian City): Appointed as a foundational member of the Olympian City store launch team; completed 30+ hours of intensive SOP training to establish brand-consistent operational workflows and service excellence in a new high-traffic district.
• High-Volume Multi-tasking: Managed multi-faceted floor responsibilities during peak seasons and "GU Thank You Day" promotions, efficiently navigating a store capacity of 2,000+ daily visitors while maintaining zero service escalations across fitting rooms and POS terminals.

Internship at The Wharf (Holdings) Ltd. (2018-05 – 2018-09)

The Wharf (Holdings) Limited is a top -10 Hong Kong-based conglomerate founded in 1886, specializing in premium real estate, hospitality, and logistics infrastructure, with a strong presence in Hong Kong and Mainland China.

• Process Optimization: Redesigned the supplier comparison workflow for premium venues by creating structured evaluation templates (capacity, pricing tiers, lead times, service quality), which reduced proposal preparation time by approx. 20% and improved sourcing consistency across 10+ corporate programs.
• Risk & Contingency Planning: Supported onsite delivery for corporate travel programs by proactively identifying schedule risks, supplier delays, and guest flow bottlenecks, enabling 0 major escalations across 10+ events, while maintaining premium level client experience.

MSc in Sustainable Supply Chain Management – University College Dublin (2025-09)

BA(Hons) in Event Management – Munster Technological University (2021-09 – 2024-05)

Associate in Hospitality Management – The Hong Kong Polytechnic University (2019-09 – 2021-05)