Macy Wong

Clinic Receptionist & Administrative Assistant (Veterinary Assistant) at The Vet House (2025-08 – Present)

Manage front desk operations, including appointment scheduling, client check-ins, and medical record documentation.
Handle high volumes of customer enquiries and phone calls in a professional and polite manner.
Maintain daily clinic inventory, coordinate stock replenishments, and handle general filing tasks.
Ensure strict compliance with hygiene and organizational guidelines for daily clinic operations.

Customer Service & Operations Assistant (採耳師) at chill chill ear spa (2021-07 – 2025-07)

Oversee daily booking systems, client intake forms, and service schedule optimization.
Provide tailored consultation, managing client relationship records to ensure high customer retention.
Ensure accurate recording of service logs and maintain high standards of tool maintenance and hygiene.

Purchasing & Administrative Assistant (Buyer) at Tansu Limited (2019-03 – 2020-11)

Assisted with order processing, inventory tracking, and updating product databases.
Communicated with vendors and clients to resolve product enquiries and logistical issues efficiently.
Prepared basic sales reports and maintained systematic filing for commercial documents.

Customer Experience Associate at Victoria's Secret (2018-06 – 2019-02)

Processed daily sales transactions accurately using POS systems and managed end-of-day cash reconciliation.
Handled customer enquiries, feedback, and complaint resolution to uphold brand service standards.

Sales Intern at Giorgio Armani Beauty (2017-10 – 2018-05)

Supported store administration, stock counts, and systematic organizing of inventory logs.
Delivered high-end customer support and maintained accurate client database records.

Senior Sales Associate at Calzedonia Hong Kong Limited (2016-11 – 2017-09)

Handled daily store operations, inventory management, and customer relation tasks.

Customer Service & Data Clerk (Customer Service Representative) at HKT Limited (2015-07 – 2016-09)

Performed systematic data entry, record updating, and database maintenance with high accuracy.
Processed general customer enquiries, billing issues, and official correspondence professionally.
Collaborated with cross-functional teams to streamline query resolution processes.

Advanced Sales & Operations Assistant at Uniqlo Hong Kong Limited (2013-04 – 2015-02)

Coordinated daily operational schedules and roster execution.
Assisted with training and onboarding new staff on system operations, cashier management, and company policies.

關於