Mak Renee

Self-motivated retail store leader with more than ten years of active experience – Possess the required determination to improve performance with utmost sense of obligation and carefulness. Notable managerial qualities that can help in managing the work efficiently for achieving the store's goals: Effective Communicator | Decisive | Delegating Talents | Ability to Listen | Organized | Naturally Persuasive | Desire and Ability to Solve Problems | Self-Starter and Finisher

Store supervisor - Brunello Cucinelli - Hong Kong

(2025-06)

• Maintain efficient sales floor management
• Coach and develop team to the next level and secure succession plans
• Monitor client's feedback and implement necessary improvement to enhance client satisfaction
• Set stretched sales goals and implement effective strategies to maximum business and sales performance

Store Supervisor - Maje - Hong Kong

(2021-03 - 2024-09)

• Assist the Store-in-charge to oversee the daily operations of the store
• Assist to evaluate, train and coach the staff in a manner consistent with policies to reflect business strategy and meet sales goals
• Maintain a high standard of store presentation and stock management

Assistant Store Manager - ba&sh - Hong Kong

(2019-02 - 2020-02)

• Direct sales floor activities ensuring excellence in customer service & resolving level problems
• Establish sales goals manage budgets devise sales forecasts consistently maximizing sales & profits
• Manage merchandise selection window displays & stocking working directly with vendors
• Demonstrate leadership skills to meet the company's objectives
• Demonstrate & support employee to adhere to the company's policies, standard & expectation to maximize sales

Sales Associate - Chloe - Hong Kong

(2018-08 - 2019-02)

• Store is delivering the best possible customer experience
• Ensures that the Help all customers feel welcome in our stores
• Provide courteous, helpful customer service throughout the store, including the sales floor, fitting rooms and cash wrap
• Determine customer needs, assist with outfitting options, feature and benefits of our products
• Use effective communication skills to build and maintain customer relationships
• Coordinate efforts with other sales associates to ensure all customers receive exceptional service throughout the store

Senior Sales - Enoteca - Hong Kong

(2017-12 - 2018-06)

• Provide regular product customer services training to maintain a high standard of customer service and brand image
• Maximize sales opportunities to achieve sales target
• Perform any other duties as assigned from time to time

Assistant Brand Manager - TOPSHOP - Hong Kong

(2014-11 - 2017-12)

• Provide regular product customer services training to maintain a high standard of customer service and brand image
• Handle daily operation of the shop including customer care-on-going review, coaching of sales team to provide operation efficient. product display, visual merchandising, store inventory control replenishment and stocks transfer
• Motivate retail and sales team to achieve sales target and ensure smooth operation
• People management of retail staff and monitor roster planning
• Handle customer relations and complaints
• Setting up different KPIs or incentives to drive store targets. Prepare various reports and sales analysis and monitor the performance of sales team to improve the KPI factors

Supervisor - Zara - Hong Kong

(2010-11 - 2013-04)

• Experience in all aspect stock control
• Excellent communication skill with a friendly and professional manner
• Staff training
• Actively greeting customers and maintaining a level of conversation during their store visit

WSET Level 2 - WSET (2017)

Airline Operation Diploma - HKTT (2008 - 2009)

Tourism and Hotel Management Diploma - HKIVE (2007 - 2008)