Max Yip

團隊規模：1 ASM + 1 SUP + 2 SSA + 3 SA

Assistant Store Manager (1st in-charge) at Coach (2024-06 – 2026-07)

Team Size: 1 ASM+ 1 SUP+ 2 SSA+3 SA

• Spearhead sales strategies to consistently meet and exceed store targets; rigorously monitor and optimize critical retail KPIs
• Lead, mentor and cultivate a high-performance team of supervisors and sales associates. Implement training programs to elevate team selling techniques, service hospitality and product expertise
• Collaborating with City Manager and product team on product strategy
• Ensure teams provide quality services and develop an emotional connection to customers and resolve customer problems and complaints

Store Supervisor at Coach (2016-12 – 2022-10)

Team Size: 1 CM+ 1 SM+ 5 SUP+3 SSA+9 SA+6 Cashier+ 5 Stockroom assistant

• Assist the Store Manager in overseeing daily operations, ensuring compliance with Coach standards
• Led the sales floor team to drive daily performance and deliver a seamless premium customer experience
• Planning of inventory organization in stockroom, manage replenishment to sustain store business
• Collaborating with Manager and product team on product strategy

Store Supervisor at Coach (2023-11 – 2024-05)

Assistant Shop Manager (1st in-charge) at Giga Sports (2016-04 – 2016-12)

Team Size: 1 ASM+ 2 SUP+ 2 SSA+9 SA+ 1 Cashier+ 1 Stockroom assistant

• Lead, develop and motivate the salespersons to achieve sales targets and KPIs
• Monitored sales trends and top-selling products to optimize stock allocation
• Coordinated with the retail department to implement action plans that improved sales performance, staff productivity, and customer service
• Provide quality services to customers and resolve customer problems and complaints

Shop Supervisor at Giga Sports (2014-10 – 2016-04)

• Act as the leader on the sales floor, driving the team's daily sales performance
• Supported the Shop Manager in managing a fast-paced sport retail store, ensuring efficient daily workflows.
• Planning of inventory organization in stockroom, manage replenishment to sustain store business

Senior Sales at Giga Sports (2013-04 – 2014-10)

• Supported daily store operations and sales activities
• Work as a team and achieve store targets

Sales Associate at J-01(by D-MOP) (2011-05 – 2013-03)

Sales at J-01(by D-MOP) (2008-05 – 2009-09)

Junior Sales at 允記 (2007-06 – 2008-04)

– Shatin Pui Ying College (2001-09 – 2004-07)

– T.W.G.Hs.

Yow Kam Yuen

College (2004-09 – 2006-07)

– Shatin Lutheran Evening School (2006-09 – 2007-07)

Certificate of Achievement in Test of English for International Communication – Asia Management Education Centre (2008-05 – 2008-11)

Certificate in Disciplinary Forces in PYJ20 YI Jin – Li Ka Shing Institute of Professional and Continuing Education, OUHK (2009-09 – 2010-07)